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FTTB speed issue - too slow

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Level 1

Home FTTB speed was slower in this week. It had some dropouts so the internet didn’t work properly. I tested the internet speed and found the most time the speed is really slow. The lowest download speed is only around 3Mbps and I did several test after switch off the router and let it rest for 2-3 minutes and then restart it again. It helps a little bit but doesn’t fix it. Please find the following speed test link: http://tpg.speedtestcustom.com/result/9dc456d0-1337-11e9-b59a-03ec2cc88a64

 

please let me know what happen to the FTTB. 

1 REPLY 1
Moderator

Hi @lynh2016,

 

Welcome to the communitY!

 

I am sorry to know that you're having difficulty with your speed. I would love to help and see what causes slow connection to your service. I was able to locate your account using your community details and ran initial test.

Test result shows a passing speed on the line. I would like to confirm on what device(s) you experience having slow connection.

 

We did an article that will help you improve your wireless connection and do basic troubleshooting for slow connection available below.

 

 

Let me know how it will go.

 

Cheers!