Based on the instructions in setting up the Google Nest WiFi, the main router of it should be connected via Ethernet directly to the modem/router. Once connected, you'll notice that the light of it should turn solid white to confirm that it is receiving the internet. The Google Home App should confirm that the internet is working through it.
Also, have you contacted Google support to check on the setup further? If the internet works using the new modem/router, then it should work with the Google Nest given that the setup is correct.
Thank you for sharing what you've done @ronichol.
We hope that this can be viewed by other that will think of setting a Google Nest WiFi to boost their connection.
If you need further assistance, please let us know.
We apologise for the bad experience, our Hotline is currently receiving a high volume of calls. Based on latest log on file, we've seen that you have been in contact with one of our Technicians last night and proved that the service is working using our supplied TP-Link modem/router.
If you wish to use your own modem/router. You do not have to change any settings on the our supplied modem/router. You simply need to turn on the 'DHCP modem' of your 3rd party equipment.
You may visit this link for reference: https://community.tpg.com.au/t5/Modems-and-Devices/Connect-Asus-RT-AC88U-to-Hewawei-HG659/m-p/3130.
We'd like to set your expectation that we do not have any information on how to setup Google Wi-Fi. In the event that you require assistance we recommend to contact the manufacturer's support.
Thats incorrect SHane. the Google Nest latest model has specific problems connecting. Google Nest does not support VLAN.
At the moment my google nest is dead in the water. I need it because your modem does not provide sufficient boost in my apartment.
I stared trying to fix this at 6PM last night and went to bed at 1:30 AM still having a broken internet.
Your rep got me to do a factory rest, set the modem to bridge mode and turn pppoe on. This simply doesn't work with Google Nest and I am pretty sure it is due to the VLAN issue.
In any case your rep diodn't know this and Google didnt know either. I still dont know exactly what to do. All I know is my network is broken and I don't trust eiother TPG support or Google support to fix it.
Furthermore, Google Nest is now the worlds most popular router. I would liek to set YOUR expectation that your customers should be able to get clear and simple instructions from you as to how to to configure the worlds most popular router on your network.
We do not have information on how to setup any 3rd party modem/router. In case you wish to use here is a guide that you find helpful. https://www.tpg.com.au/support/general_settings_fttb.