FTTC Modem Connection Light Flashing Red and Clicking Sound

[brewa]

Hi,

My internet is down since yesterday and it won't reconnect.

The connection light is flashing red and the modem is making a clicking sound.

I raised a fault in the TPG app.

Can someone here please help?

Thanks,

[BasilDV]

Hi @brewa

We'd like to check the status of the fault that you've raised via TPG Application.

Shoot me a PM with your TPG username or customer ID number.

BasilDV

[brewa]

Hi BasilDV,

How do I send you a PM?

When I click on your name it takes me to your profile but I can't see an option to PM you.

[BasilDV]

HI @brewa

Could you try to open my profile again and look for the send message option.

If you can't see anything, please send us a screenshot of what you can view.

BasilDV

[brewa]

Sorry. Can't see it. Screenshot attached.

[BasilDV]

Can you log out, then log in?

[brewa]

No Luck.

Cleared cookies too

[BasilDV]

I checked it on my end and I'm not able to send a PM to you as well.

We are not able to detect any issues as the option is available to other customers.

Please try to raise your case via Facebook or Twitter for further assistance.

You may also call directly on 1300 997 271.

BasilDV

[brewa]

OK. Thanks for trying.

I can see my fault status has been updated now.

Escalated to Engineering

NBN tech booked (no date or time)

[BasilDV]

Hi @brewa

We've edited your post as it contains your ticket number.

Please avoid posting it as it may used to pull up your account and may compromise it.

We can confirm that the case has been raised to our Engineers and the NBN technician schedule has been sent via SMS.

Please respond yes, if you are available on the given date.

Have a good day!

BasilDV