FTTC NBN lights

[lidodi323]

NBN box connection light is blue and flashing and no DSL light after I have tried to reset it by unplugged both power of NBN box & modem. I checked the service status via TPG app. Modem and internet are both red cross (it said they are offline) and voice service is green ticked. However, I tried to call but unable to connect and heard the error code #OCA0188.

[Ahra_G · Accepted solution]

Hi @lidodi323, 

I've managed to locate your account and have seen that your service has already been activated. 

Here's some guide on how to set up your equipment:

• NBN Fibre to the Curb (FTTC) Setup Guide 
• How to set up your TP-Link VR1600v modem 

Nonetheless, I have raised the issue to our Engineering Team for further investigation. Please ensure to leave the equipment connected and turned on for remote testing purposes. 

Updates will be provided via phone call or SMS. 

Feel free to let us know should you require further assistance. 

Regards,

Ahra_G