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FTTC connection light flashing blue.

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Steve-
Level 2

Yesterday our NBN dropped out and the blue connection light started flashing. We have tried resetting the device but had no luck. Any further suggestions?

1 ACCEPTED SOLUTION

Accepted Solutions
BasilDV
Moderator

Hi @Steve- 

 

Welcome to the Community!

 

We were able to locate your account using your community details and tested the line.

There's a possible fault within the NBN network, which is why the service is not working.

We've raised this with our Engineering team for further investigation and updates will be given within 24 to 48 hours as soon as an update becomes available.

 

BasilDV

View solution in original post

3 REPLIES 3
BasilDV
Moderator

Hi @Steve- 

 

Welcome to the Community!

 

We were able to locate your account using your community details and tested the line.

There's a possible fault within the NBN network, which is why the service is not working.

We've raised this with our Engineering team for further investigation and updates will be given within 24 to 48 hours as soon as an update becomes available.

 

BasilDV

View solution in original post

Steve-
Level 2
Thank you. NBN tech arrived today and fixed the issue.
Riezl
Moderator

We are glad to know that the issue has been resolved. Feel free to message us should you need further assistance. Cheers!