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FTTN changed to FTTP now daily disconnects multiple support requests no fix logs in post

spotts
Level 4
Level 4
‎23-11-2024 01:02 PM

Ill check the facebook link had a dropout last night at 2am but none the day before. 

 

ID Time Type Level Log Content

12024-11-23 02:38:54PPPErrorppp2
22024-11-23 02:38:43PPPErrorppp2
32024-11-23 02:38:31PPPErrorppp3
42024-11-23 02:38:31PPPWarningppp3 LCP down
52024-11-23 02:38:31PPPErrorppp3 LCP down
62024-11-23 02:38:31PPPErrorppp3 User request
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spotts
Level 4
Level 4
‎23-11-2024 01:04 PM

Had disconnect today early morning Will contact the facebook link you saved above. 

 

2024-11-23 02:08:15 [5] DHCPD: Recv DISCOVER from CC:F9:57:1A:79:A5
2024-11-23 02:08:15 [5] DHCPD: Send OFFER with ip 192.168.1.107
2024-11-23 02:08:15 [5] DHCPD: Recv REQUEST from CC:F9:57:1A:79:A5
2024-11-23 02:08:15 [5] DHCPD: Send ACK to 192.168.1.107
2024-11-23 02:13:36 [5] DHCPD: Recv REQUEST from 08:6D:41:E2:AF:A8
2024-11-23 02:13:36 [5] DHCPD: Send ACK to 192.168.1.117
2024-11-23 02:38:31 [3] PPP: ppp3 User request
2024-11-23 02:38:31 [3] PPP: ppp3 LCP down
2024-11-23 02:38:31 [4] PPP: ppp3 LCP down
2024-11-23 02:38:31 [6] PPP: ppp3 sent [LCP TermReq id=0x3 "User request"]
2024-11-23 02:38:31 [6] PPP: ppp3 rcvd [LCP TermAck id=0x3]
2024-11-23 02:38:31 [3] PPP: ppp3
2024-11-23 02:38:32 [5] VoIP: disable SIP stack due to intf IP is 0.0.0.0
2024-11-23 02:38:37 [6] PPP: ppp2 sent [PADI Host-Uniq(0x00006ab3)]
2024-11-23 02:38:42 [6] PPP: ppp2 sent [PADI Host-Uniq(0x00006ab3)]
2024-11-23 02:38:43 [3] PPP: ppp2
2024-11-23 02:38:43 [6] PPP: ppp2 sent [PADI Host-Uniq(0x00006caa)]
2024-11-23 02:38:48 [6] PPP: ppp2 sent [PADI Host-Uniq(0x00006caa)]
2024-11-23 02:38:51 [5] DHCPD: Recv DISCOVER from C0:06:C3:81:25:2C
2024-11-23 02:38:51 [5] DHCPD: Send OFFER with ip 192.168.1.100
2024-11-23 02:38:51 [5] DHCPD: Recv REQUEST from C0:06:C3:81:25:2C
2024-11-23 02:38:52 [5] DHCPD: Send ACK to 192.168.1.100
2024-11-23 02:38:53 [6] PPP: ppp2 sent [PADI Host-Uniq(0x00006caa)]
2024-11-23 02:38:54 [3] PPP: ppp2
2024-11-23 02:38:54 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00006dcf)]
2024-11-23 02:38:54 [6] PPP: ppp3 rcvd [PADO PeerMac(cc-90-70-21-39-d4)]
2024-11-23 02:38:54 [6] PPP: ppp3 sent [PADR Host-Uniq(0x00006dcf)]
2024-11-23 02:38:54 [6] PPP: ppp3 rcvd [PADS SessionID(0x772b)]
2024-11-23 02:38:54 [6] PPP: ppp3 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0xa8853aac>]
2024-11-23 02:38:54 [6] PPP: ppp3 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0x9f221c2e>]
2024-11-23 02:38:54 [6] PPP: ppp3 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0x9f221c2e>]
2024-11-23 02:38:54 [6] PPP: ppp3 rcvd [LCP ConfNak id=0x1 <mru 1492>]
2024-11-23 02:38:54 [6] PPP: ppp3 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0xa8853aac>]
2024-11-23 02:38:54 [6] PPP: ppp3 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0xa8853aac>]
2024-11-23 02:38:54 [6] PPP: ppp3 sent [LCP EchoReq id=0x0 magic=0xa8853aac]
2024-11-23 02:38:54 [6] PPP: ppp3 sent [PAP AuthReq id=0x1 user="spotts1965" password=<hidden>]
2024-11-23 02:38:54 [6] PPP: ppp3 rcvd [LCP EchoRep id=0x0 magic=0x9f221c2e]
2024-11-23 02:38:54 [6] PPP: ppp3 rcvd [PAP AuthAck id=0x1 ""]
2024-11-23 02:38:54 [6] PPP: ppp3 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2024-11-23 02:38:54 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x1 <addr 10.20.22.159>]
2024-11-23 02:38:54 [6] PPP: ppp3 sent [IPCP ConfAck id=0x1 <addr 10.20.22.159>]
2024-11-23 02:38:54 [6] PPP: ppp3 rcvd [IPCP ConfNak id=0x1 <addr 202.161.123.127> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.36>]
2024-11-23 02:38:54 [6] PPP: ppp3 sent [IPCP ConfReq id=0x2 <addr 202.161.123.127> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.36>]
2024-11-23 02:38:54 [6] PPP: ppp3 rcvd [IPCP ConfAck id=0x2 <addr 202.161.123.127> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.36>]
2024-11-23 02:38:56 [5] VoIP: enable SIP stack due to intf(202.161.123.127) is up.

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spotts
Level 4
Level 4
‎27-11-2024 12:50 PM

Adding disconnect logs for record

 

1 2024-11-24 21:31:26 PPP Error ppp2

2 2024-11-24 21:31:15 PPP Error ppp2

3 2024-11-24 21:31:03 PPP Error ppp3

4 2024-11-24 21:31:03 PPP Warning ppp3 LCP down

5 2024-11-24 21:31:03 PPP Error ppp3 LCP down

6 2024-11-24 21:31:03 PPP Error ppp3 User request

7 2024-11-24 21:30:56 PPP Error ppp3 8 2024-11-24 21:30:56 PPP Warning ppp3 LCP down

 

9 2024-11-24 21:30:56 PPP Error ppp3 LCP down

10 2024-11-24 21:30:56 PPP Error ppp3 User request

11 2024-11-24 19:36:58 PPP Error ppp2

12 2024-11-24 19:36:47 PPP Error ppp2

13 2024-11-24 19:36:35 PPP Error ppp3

14 2024-11-24 19:36:35 PPP Warning ppp3 LCP down

15 2024-11-24 19:36:35 PPP Error ppp3 LCP down

16 2024-11-24 19:36:35 PPP Error ppp3 User request

 

17 2024-11-24 18:11:59 PPP Error ppp2

18 2024-11-24 18:11:48 PPP Error ppp2

19 2024-11-24 18:11:36 PPP Error ppp3

20 2024-11-24 18:11:35 PPP Warning ppp3 LCP down

21 2024-11-24 18:11:35 PPP Error ppp3 LCP down

22 2024-11-24 18:11:35 PPP Error ppp3 User request

 

3 disconnects in one day and now 3 days stable doesn't make sense. 

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spotts
Level 4
Level 4
‎29-11-2024 10:40 AM

A few days wiithout disconnects but just after midnight today another very strange why it is happening. 

 

12024-11-29 00:44:14PPPErrorppp2
22024-11-29 00:44:03PPPErrorppp2
32024-11-29 00:43:51PPPErrorppp3
42024-11-29 00:43:51PPPWarningppp3 LCP down
52024-11-29 00:43:51PPPErrorppp3 LCP down
62024-11-29 00:43:51PPPErrorppp3 User request
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spotts
Level 4
Level 4
‎05-12-2024 07:11 AM
12024-12-05 06:05:37PPPErrorppp2
22024-12-05 06:05:26PPPErrorppp2
32024-12-05 06:05:14PPPErrorppp3
42024-12-05 06:05:14PPPWarningppp3 LCP down
52024-12-05 06:05:14PPPErrorppp3 LCP down
62024-12-05 06:05:14PPPErrorppp3 User request
72024-12-05 06:05:07PPPErrorppp3
82024-12-05 06:05:06PPPWarningppp3 LCP down
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spotts
Level 4
Level 4
‎05-12-2024 10:30 AM

This is for my record only and TPG tracking. Had TPG technician today who was helpful come out to the home. He did test on packet loss which was zero and speed fine, latency fine too. He put pin in NBN box and did hard reset and also for modem which is a second one I had of the exact same model. Also to make sure changed the LAN cable from WAN port to the NBN box. Now all hardware beyound the NBN box is NEW. So if there is a problem it is the NBN box or beyond that is the problem. 

He checked EWAN profile was auto configued correctly which it was. 

I will monitor over the next week to see if any dropouts happen and if so was told they will hand it over to NBN to diagnose and fix. So internet light goes out when dropout occours and modem has to re-authenticate. He had a look at disconnect logs I have recorded and took a picutre which his phone of three disconnects in one day. 
First time I have done a hard reset on the NBN box would be nice if that fixed it or a rare problem with LAN cable being faulty. Will see. 

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spotts
Level 4
Level 4
‎06-12-2024 01:40 PM

I had a TPG technician come out yesterday and reset NBN and Modem and I even put in a new lan cable to be sure. He said if I get another disconnect it is an NBN problem. He did a detailed report. So it is either faulty NBN box, port at the exchange but all is fine as this end even the router was replaced which I had two off from you guys. This morning another disconnect logged by router. He said to contact you and you would then send in problem to the NBN side to fix.

 

1 2024-12-05 19:15:35 PPP Error ppp2

2 2024-12-05 19:15:24 PPP Error ppp2

3 2024-12-05 19:15:23 PPP Error ppp3

4 2024-12-05 19:15:23 PPP Warning ppp3 LCP down

5 2024-12-05 19:15:23 PPP Error ppp3 LCP down

6 2024-12-05 19:15:23 PPP Error ppp3 User request

7 2024-12-05 19:15:17 PPP Error ppp2 8 2024-12-05 19:15:15 PPP Error ppp3

 

For my ongoing records

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spotts
Level 4
Level 4
‎10-12-2024 11:07 AM

for nbn records 

12024-12-08 23:31:23PPPErrorppp2
22024-12-08 23:31:12PPPErrorppp2
32024-12-08 23:31:11PPPErrorppp3
42024-12-08 23:31:11PPPWarningppp3 LCP down
52024-12-08 23:31:11PPPErrorppp3 LCP down
62024-12-08 23:31:11PPPErrorppp3 User request
72024-12-08 23:31:05PPPErrorppp2
82024-12-08 23:31:03PPPErrorppp3
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