for nbn records  1 2024-12-08 23:31:23 PPP Error ppp2 2 2024-12-08 23:31:12 PPP Error ppp2 3 2024-12-08 23:31:11 PPP Error ppp3 4 2024-12-08 23:31:11 PPP Warning ppp3 LCP down 5 2024-12-08 23:31:11 PPP Error ppp3 LCP down 6 2024-12-08 23:31:11 PPP Error ppp3 User request 7 2024-12-08 23:31:05 PPP Error ppp2 8 2024-12-08 23:31:03 PPP Error ppp3 ... View more

I had a TPG technician come out yesterday and reset NBN and Modem and I even put in a new lan cable to be sure. He said if I get another disconnect it is an NBN problem. He did a detailed report. So it is either faulty NBN box, port at the exchange but all is fine as this end even the router was replaced which I had two off from you guys. This morning another disconnect logged by router. He said to contact you and you would then send in problem to the NBN side to fix.   1 2024-12-05 19:15:35 PPP Error ppp2 2 2024-12-05 19:15:24 PPP Error ppp2 3 2024-12-05 19:15:23 PPP Error ppp3 4 2024-12-05 19:15:23 PPP Warning ppp3 LCP down 5 2024-12-05 19:15:23 PPP Error ppp3 LCP down 6 2024-12-05 19:15:23 PPP Error ppp3 User request 7 2024-12-05 19:15:17 PPP Error ppp2 8 2024-12-05 19:15:15 PPP Error ppp3   For my ongoing records ... View more

This is for my record only and TPG tracking. Had TPG technician today who was helpful come out to the home. He did test on packet loss which was zero and speed fine, latency fine too. He put pin in NBN box and did hard reset and also for modem which is a second one I had of the exact same model. Also to make sure changed the LAN cable from WAN port to the NBN box. Now all hardware beyound the NBN box is NEW. So if there is a problem it is the NBN box or beyond that is the problem.  He checked EWAN profile was auto configued correctly which it was.  I will monitor over the next week to see if any dropouts happen and if so was told they will hand it over to NBN to diagnose and fix. So internet light goes out when dropout occours and modem has to re-authenticate. He had a look at disconnect logs I have recorded and took a picutre which his phone of three disconnects in one day.  First time I have done a hard reset on the NBN box would be nice if that fixed it or a rare problem with LAN cable being faulty. Will see.  ... View more

1 2024-12-05 06:05:37 PPP Error ppp2 2 2024-12-05 06:05:26 PPP Error ppp2 3 2024-12-05 06:05:14 PPP Error ppp3 4 2024-12-05 06:05:14 PPP Warning ppp3 LCP down 5 2024-12-05 06:05:14 PPP Error ppp3 LCP down 6 2024-12-05 06:05:14 PPP Error ppp3 User request 7 2024-12-05 06:05:07 PPP Error ppp3 8 2024-12-05 06:05:06 PPP Warning ppp3 LCP down ... View more

A few days wiithout disconnects but just after midnight today another very strange why it is happening.    1 2024-11-29 00:44:14 PPP Error ppp2 2 2024-11-29 00:44:03 PPP Error ppp2 3 2024-11-29 00:43:51 PPP Error ppp3 4 2024-11-29 00:43:51 PPP Warning ppp3 LCP down 5 2024-11-29 00:43:51 PPP Error ppp3 LCP down 6 2024-11-29 00:43:51 PPP Error ppp3 User request ... View more

Adding disconnect logs for record   1 2024-11-24 21:31:26 PPP Error ppp2 2 2024-11-24 21:31:15 PPP Error ppp2 3 2024-11-24 21:31:03 PPP Error ppp3 4 2024-11-24 21:31:03 PPP Warning ppp3 LCP down 5 2024-11-24 21:31:03 PPP Error ppp3 LCP down 6 2024-11-24 21:31:03 PPP Error ppp3 User request 7 2024-11-24 21:30:56 PPP Error ppp3 8 2024-11-24 21:30:56 PPP Warning ppp3 LCP down   9 2024-11-24 21:30:56 PPP Error ppp3 LCP down 10 2024-11-24 21:30:56 PPP Error ppp3 User request 11 2024-11-24 19:36:58 PPP Error ppp2 12 2024-11-24 19:36:47 PPP Error ppp2 13 2024-11-24 19:36:35 PPP Error ppp3 14 2024-11-24 19:36:35 PPP Warning ppp3 LCP down 15 2024-11-24 19:36:35 PPP Error ppp3 LCP down 16 2024-11-24 19:36:35 PPP Error ppp3 User request   17 2024-11-24 18:11:59 PPP Error ppp2 18 2024-11-24 18:11:48 PPP Error ppp2 19 2024-11-24 18:11:36 PPP Error ppp3 20 2024-11-24 18:11:35 PPP Warning ppp3 LCP down 21 2024-11-24 18:11:35 PPP Error ppp3 LCP down 22 2024-11-24 18:11:35 PPP Error ppp3 User request   3 disconnects in one day and now 3 days stable doesn't make sense.  ... View more

Had disconnect today early morning Will contact the facebook link you saved above.    2024-11-23 02:08:15 [5] DHCPD: Recv DISCOVER from CC:F9:57:1A:79:A5 2024-11-23 02:08:15 [5] DHCPD: Send OFFER with ip 192.168.1.107 2024-11-23 02:08:15 [5] DHCPD: Recv REQUEST from CC:F9:57:1A:79:A5 2024-11-23 02:08:15 [5] DHCPD: Send ACK to 192.168.1.107 2024-11-23 02:13:36 [5] DHCPD: Recv REQUEST from 08:6D:41:E2:AF:A8 2024-11-23 02:13:36 [5] DHCPD: Send ACK to 192.168.1.117 2024-11-23 02:38:31 [3] PPP: ppp3 User request 2024-11-23 02:38:31 [3] PPP: ppp3 LCP down 2024-11-23 02:38:31 [4] PPP: ppp3 LCP down 2024-11-23 02:38:31 [6] PPP: ppp3 sent [LCP TermReq id=0x3 "User request"] 2024-11-23 02:38:31 [6] PPP: ppp3 rcvd [LCP TermAck id=0x3] 2024-11-23 02:38:31 [3] PPP: ppp3 2024-11-23 02:38:32 [5] VoIP: disable SIP stack due to intf IP is 0.0.0.0 2024-11-23 02:38:37 [6] PPP: ppp2 sent [PADI Host-Uniq(0x00006ab3)] 2024-11-23 02:38:42 [6] PPP: ppp2 sent [PADI Host-Uniq(0x00006ab3)] 2024-11-23 02:38:43 [3] PPP: ppp2 2024-11-23 02:38:43 [6] PPP: ppp2 sent [PADI Host-Uniq(0x00006caa)] 2024-11-23 02:38:48 [6] PPP: ppp2 sent [PADI Host-Uniq(0x00006caa)] 2024-11-23 02:38:51 [5] DHCPD: Recv DISCOVER from C0:06:C3:81:25:2C 2024-11-23 02:38:51 [5] DHCPD: Send OFFER with ip 192.168.1.100 2024-11-23 02:38:51 [5] DHCPD: Recv REQUEST from C0:06:C3:81:25:2C 2024-11-23 02:38:52 [5] DHCPD: Send ACK to 192.168.1.100 2024-11-23 02:38:53 [6] PPP: ppp2 sent [PADI Host-Uniq(0x00006caa)] 2024-11-23 02:38:54 [3] PPP: ppp2 2024-11-23 02:38:54 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00006dcf)] 2024-11-23 02:38:54 [6] PPP: ppp3 rcvd [PADO PeerMac(cc-90-70-21-39-d4)] 2024-11-23 02:38:54 [6] PPP: ppp3 sent [PADR Host-Uniq(0x00006dcf)] 2024-11-23 02:38:54 [6] PPP: ppp3 rcvd [PADS SessionID(0x772b)] 2024-11-23 02:38:54 [6] PPP: ppp3 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0xa8853aac>] 2024-11-23 02:38:54 [6] PPP: ppp3 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0x9f221c2e>] 2024-11-23 02:38:54 [6] PPP: ppp3 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0x9f221c2e>] 2024-11-23 02:38:54 [6] PPP: ppp3 rcvd [LCP ConfNak id=0x1 <mru 1492>] 2024-11-23 02:38:54 [6] PPP: ppp3 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0xa8853aac>] 2024-11-23 02:38:54 [6] PPP: ppp3 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0xa8853aac>] 2024-11-23 02:38:54 [6] PPP: ppp3 sent [LCP EchoReq id=0x0 magic=0xa8853aac] 2024-11-23 02:38:54 [6] PPP: ppp3 sent [PAP AuthReq id=0x1 user="spotts1965" password=<hidden>] 2024-11-23 02:38:54 [6] PPP: ppp3 rcvd [LCP EchoRep id=0x0 magic=0x9f221c2e] 2024-11-23 02:38:54 [6] PPP: ppp3 rcvd [PAP AuthAck id=0x1 ""] 2024-11-23 02:38:54 [6] PPP: ppp3 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>] 2024-11-23 02:38:54 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x1 <addr 10.20.22.159>] 2024-11-23 02:38:54 [6] PPP: ppp3 sent [IPCP ConfAck id=0x1 <addr 10.20.22.159>] 2024-11-23 02:38:54 [6] PPP: ppp3 rcvd [IPCP ConfNak id=0x1 <addr 202.161.123.127> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.36>] 2024-11-23 02:38:54 [6] PPP: ppp3 sent [IPCP ConfReq id=0x2 <addr 202.161.123.127> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.36>] 2024-11-23 02:38:54 [6] PPP: ppp3 rcvd [IPCP ConfAck id=0x2 <addr 202.161.123.127> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.36>] 2024-11-23 02:38:56 [5] VoIP: enable SIP stack due to intf(202.161.123.127) is up. ... View more

Ill check the facebook link had a dropout last night at 2am but none the day before.    ID Time Type Level Log Content 1 2024-11-23 02:38:54 PPP Error ppp2 2 2024-11-23 02:38:43 PPP Error ppp2 3 2024-11-23 02:38:31 PPP Error ppp3 4 2024-11-23 02:38:31 PPP Warning ppp3 LCP down 5 2024-11-23 02:38:31 PPP Error ppp3 LCP down 6 2024-11-23 02:38:31 PPP Error ppp3 User request ... View more

Hi David,  I belive you might have fixed it. When I put in my username and password into the connected pppoe connection I have had no dropouts in the log for over a day or more. I'll continue to monitor. Thanks heaps. Looks like the auto confiigured TPG username tpg_acs@tpg_acs and password tpg_acs was the problem. Only thing I did is replace this. The profle I set up with TPG wasn't connected so my personal username and password wasn't behing used in that. Powering on and off auto created the USED pppoe connection with the username tpg_acs@tpg_acs and password tpg_acs. So manually changing this to mine seems to do the job.  Why would pg_acs@tpg_acs and password tpg_acs cause disconnects? I guess if I had a NEW connection and not FTTN changed to FTTP then a router would have arrived correctly configured. Still suprised TPG took 8 calls before alerting me to this. Must be a common occourance with upgrades being rolled out all over the place.  Thanks David for all your help. This forum is awesome.  ... View more

David so helpful to have your comments.  So we have no alarm but when internet IS connected and working the Arlam light is OFF so transparent. Power is solid green and Optical light flashing green as data is being transfereed I presume.  I didn't know the Deco can be set up as PPPoE. I might do this in the future but won't change things until this is fixed.  The screen shot I attached shows pppoe_0_3 as the ONLY one connected in EWAN correct. I will disable ivp6 now but was told to tick it by TPG fyi. Question will this cause error for ipv6 web addresses or does PC handle this? I will put the username and password for TPG which I have on file. Presently it has generic username tpg_acs@tpg_acs and password tpg_acs which it set up automatically.  I am a little confused. TPG supoort got me to delee  all THREE profiles in EWAN. I then was told to create PPPoE on VLAN id 2 which upon rebooting has turned into pppoe_0_2 but NOT connected.    So in summary will change ppooe 3 which is the connected profle to my persoanl username and password with ipv6 off as showing in pic.    One other question can a pc be connected directly to the NBN box using ethernet cable? Just wondering.   EDIT I put in my username and password I have used for years and powered off the modem to see if the settings were retained and they are and internet is connected will let you know how it goes. ... View more

I deleted DSL and then powered off the modem. Waited 10 seconds back on. The DSL settings return as they must be sent from the TPG don't know but they show disconnected anyway and there is no cable to the DSL port.  Also did a pic of the EWAN showing which one is connected so definitly using EWAN internet.  I sent both you David and Kate my details. Thanks agaion for sorthing this.  ... View more

I will PM now but forgot to answer deco question. I added pics of back of router and NBN lights both green don't use alarm.  The DECO is connected by ethernet cable driectly to modem. And I disabled wireless in the router itself. So it is the only wireless in the house.  The Desktop computer is connected by Ethernet cable directly to the modem/router. There are two other deco's in the house which cover our upstairs downstairs.  Thanks heaps for the help. ... View more

Question 1 it recovers quickly like 5 to 10 seconds after internet dropping out. Much quicker than when FTTN. Deleted DSL connections as you suggested. The four DSL connections said connected should have taken screenshot.  The unused Ewan appeared on powering down the router and back up btw I only did the VLAN 2 Same with the DSL it seems as i reset router to factory defaults.  When I changed to FTTP I disconnected old cable only WAN ethernet cable connected and landline from Phone to the NBN NOT the router. You asked was the DSL the internet connection I just deleted all 4 internet working still. All four said connected in grey where Ewan connections are in green don't know if this means anything.    Re system logs since clearing them two days ago there are 62 pages I copied one disconnect with some text before and after for context.  2024-11-16 19:01:14 [5] DHCPD: Recv REQUEST from CC:F9:57:1A:79:A5 2024-11-16 19:01:15 [5] DHCPD: Send ACK to 192.168.1.124 2024-11-16 19:03:00 [5] DHCPD: Recv DISCOVER from CC:F9:57:1A:79:A5 2024-11-16 19:03:00 [5] DHCPD: Send OFFER with ip 192.168.1.124 2024-11-16 19:03:00 [5] DHCPD: Recv REQUEST from CC:F9:57:1A:79:A5 2024-11-16 19:03:01 [5] DHCPD: Send ACK to 192.168.1.124 2024-11-16 20:27:03 [5] DHCPD: Recv REQUEST from 6E:92:95:BB:83:8C 2024-11-16 20:27:03 [5] DHCPD: Send ACK to 192.168.1.111 2024-11-16 20:28:25 [5] DHCPD: Recv REQUEST from 6E:92:95:BB:83:8C 2024-11-16 20:28:25 [5] DHCPD: Send ACK to 192.168.1.111 2024-11-16 20:33:38 [3] PPP: ppp3 Peer not responding 2024-11-16 20:33:38 [3] PPP: ppp3 LCP down 2024-11-16 20:33:38 [4] PPP: ppp3 LCP down 2024-11-16 20:33:38 [6] PPP: ppp3 sent [LCP TermReq id=0x3 "Peer not responding"] 2024-11-16 20:33:38 [6] PPP: ppp3 rcvd [LCP TermAck id=0x3] 2024-11-16 20:33:38 [3] PPP: ppp3 2024-11-16 20:33:39 [5] VoIP: disable SIP stack due to intf IP is 0.0.0.0 2024-11-16 20:33:42 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0 2024-11-16 20:33:45 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0 2024-11-16 20:33:48 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0 2024-11-16 20:33:53 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1 2024-11-16 20:33:53 [6] PPP: ppp2 sent [PADI Host-Uniq(0x0000421d)] 2024-11-16 20:33:58 [6] PPP: ppp2 sent [PADI Host-Uniq(0x0000421d)] 2024-11-16 20:34:02 [5] DHCPD: Recv DISCOVER from C0:06:C3:81:25:2C 2024-11-16 20:34:02 [5] DHCPD: Send OFFER with ip 192.168.1.100 2024-11-16 20:34:02 [5] DHCPD: Recv REQUEST from C0:06:C3:81:25:2C 2024-11-16 20:34:02 [5] DHCPD: Send ACK to 192.168.1.100 2024-11-16 20:34:03 [6] PPP: ppp2 sent [PADI Host-Uniq(0x0000421d)] 2024-11-16 20:34:04 [3] PPP: ppp2 2024-11-16 20:34:04 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00004346)] 2024-11-16 20:34:04 [6] PPP: ppp3 rcvd [PADO PeerMac(a0-b4-39-4b-fe-d4)] 2024-11-16 20:34:04 [6] PPP: ppp3 sent [PADR Host-Uniq(0x00004346)] 2024-11-16 20:34:04 [6] PPP: ppp3 rcvd [PADS SessionID(0x0c09)] 2024-11-16 20:34:04 [6] PPP: ppp3 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0xe1f654f6>] 2024-11-16 20:34:04 [6] PPP: ppp3 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0x48054506>] 2024-11-16 20:34:04 [6] PPP: ppp3 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0x48054506>] 2024-11-16 20:34:04 [6] PPP: ppp3 rcvd [LCP ConfNak id=0x1 <mru 1492>] 2024-11-16 20:34:04 [6] PPP: ppp3 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0xe1f654f6>] 2024-11-16 20:34:04 [6] PPP: ppp3 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0xe1f654f6>] 2024-11-16 20:34:04 [6] PPP: ppp3 sent [LCP EchoReq id=0x0 magic=0xe1f654f6] 2024-11-16 20:34:04 [6] PPP: ppp3 sent [PAP AuthReq id=0x1 user="tpg_acs@tpg_acs" password=<hidden>] 2024-11-16 20:34:04 [6] PPP: ppp3 rcvd [LCP EchoRep id=0x0 magic=0x48054506] 2024-11-16 20:34:04 [6] PPP: ppp3 rcvd [PAP AuthAck id=0x1 ""] 2024-11-16 20:34:04 [6] PPP: ppp3 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>] 2024-11-16 20:34:04 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x1 <addr 10.20.22.210>] 2024-11-16 20:34:04 [6] PPP: ppp3 sent [IPCP ConfAck id=0x1 <addr 10.20.22.210>] 2024-11-16 20:34:04 [6] PPP: ppp3 rcvd [IPCP ConfNak id=0x1 <addr 115.64.194.129> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.36>] 2024-11-16 20:34:04 [6] PPP: ppp3 sent [IPCP ConfReq id=0x2 <addr 115.64.194.129> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.36>] 2024-11-16 20:34:04 [6] PPP: ppp3 rcvd [IPCP ConfAck id=0x2 <addr 115.64.194.129> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.36>] 2024-11-16 20:34:06 [5] VoIP: enable SIP stack due to intf(115.64.194.129) is up.   I will see how deleting DSL goes over the next couple of days.  Also am I correct that when I I filter warings in system logs I get the below and it is a log of the dropout?   ID Time Type Level Log Content 1 2024-11-17 02:36:30 PPP Error ppp2 2 2024-11-17 02:36:19 PPP Error ppp2 3 2024-11-17 02:36:07 PPP Error ppp3 4 2024-11-17 02:36:07 PPP Warning ppp3 LCP down 5 2024-11-17 02:36:07 PPP Error ppp3 LCP down 6 2024-11-17 02:36:07 PPP Error ppp3 User request 7 2024-11-17 02:35:59 PPP Error ppp3 8 2024-11-17 02:35:59 PPP Warning ppp3 LCP down ... View more

In the end they had to reload the firmware and settings remotely and all has been fine since. I had to call them to get it fixed. Took a callback as it had to be escalated to technicians from memory. Hope you get it fixed. Also try turning off waiting a minute and turning back on. ... View more

PM sent with details ... View more

I'm sorry but the link isn't helpful. So can you confirm is there no way to block incoming calls in either the router or on my NBN voip account settings on your website?   I need a solution that allows me block so the phone doesnt ring every 15 minutes sometimes on come days.   Being in bed ill it wakes me and I now have to sleep with the phone next to me and hang up as soon as they call having written the number but it still wakes. me. So if you can clairy my question then I'll have to look for a handset that has the ability to block numbers. Such a pain. I can see searching on this issue I am not alone so if you there is no way to block incoming calls from TPG's website or router then can you please add this ability on your website and pass this request on. ... View more

I am getting 20 of these calls a day. I want to know where can I at least add the numbers they use for that day so I can block them for a day at least until the numbers change. ... View more

Hi Orbistat, Your info was very helpful. I just found a 2 pack as that is not much more than the single from amazon.com.au   Good to know it works with TP link and that the Deco M5 is also made by TP-Link too.   I appreciate the help on these forums.   spotts ... View more

Thanks for the reply. I appreciate the confirmation about the mesh working with any wirless router. ... View more

I just did a little more reading and it seems to do what I want you need a Mesh router and then a node or two downstairs. Is this the case. If it is would that mean the second router which would be responsible for the wireless would be in bridge mode? This is what I read and it is what I want. A seemless wirless not a second access point that has to be manually joined. https://www.choice.com.au/electronics-and-technology/internet/connecting-to-the-internet/buying-guides/wireless-routers#meshsystems ... View more

Thanks so much for checking firmware version. ... View more

Thanks for the reply I really appreciate it. So I guess if TPG only supports ipv4 right now so I need not bother with it. So I read in PC & Tech Authority was incorrect. I think it was an article in there mag I read. They said that the last ipv4 addresss were allocated. Now some sites are only ipv6 which means until TPG supports that we won't be able to view that website?   Saying that I have never had a website not work so ipv6 only websites must be very rare?   Here is a list of ipv6 only sites. If tpg doesn't support it how is it I am able to view it? Still trying to understand this ipv6 thing. ... View more

Thanks for the reply. I believe ipv4 ran out of addresses recently so now ipv6 will be more common. I don't use TPG's dns servers but opendns for filtering does that mean that ipv6 will work I wonder? ... View more

So I turned it on but then I went to see if ipv6 was walking but it fails the test only ipv4 gets the green tick.   http://ipv6-test.com/ ... View more