Hi David,  I belive you might have fixed it. When I put in my username and password into the connected pppoe connection I have had no dropouts in the log for over a day or more. I'll continue to monitor. Thanks heaps. Looks like the auto confiigured TPG username tpg_acs@tpg_acs and password tpg_acs was the problem. Only thing I did is replace this. The profle I set up with TPG wasn't connected so my personal username and password wasn't behing used in that. Powering on and off auto created the USED pppoe connection with the username tpg_acs@tpg_acs and password tpg_acs. So manually changing this to mine seems to do the job.  Why would pg_acs@tpg_acs and password tpg_acs cause disconnects? I guess if I had a NEW connection and not FTTN changed to FTTP then a router would have arrived correctly configured. Still suprised TPG took 8 calls before alerting me to this. Must be a common occourance with upgrades being rolled out all over the place.  Thanks David for all your help. This forum is awesome.  ... View more

David so helpful to have your comments.  So we have no alarm but when internet IS connected and working the Arlam light is OFF so transparent. Power is solid green and Optical light flashing green as data is being transfereed I presume.  I didn't know the Deco can be set up as PPPoE. I might do this in the future but won't change things until this is fixed.  The screen shot I attached shows pppoe_0_3 as the ONLY one connected in EWAN correct. I will disable ivp6 now but was told to tick it by TPG fyi. Question will this cause error for ipv6 web addresses or does PC handle this? I will put the username and password for TPG which I have on file. Presently it has generic username tpg_acs@tpg_acs and password tpg_acs which it set up automatically.  I am a little confused. TPG supoort got me to delee  all THREE profiles in EWAN. I then was told to create PPPoE on VLAN id 2 which upon rebooting has turned into pppoe_0_2 but NOT connected.    So in summary will change ppooe 3 which is the connected profle to my persoanl username and password with ipv6 off as showing in pic.    One other question can a pc be connected directly to the NBN box using ethernet cable? Just wondering.   EDIT I put in my username and password I have used for years and powered off the modem to see if the settings were retained and they are and internet is connected will let you know how it goes. ... View more

I deleted DSL and then powered off the modem. Waited 10 seconds back on. The DSL settings return as they must be sent from the TPG don't know but they show disconnected anyway and there is no cable to the DSL port.  Also did a pic of the EWAN showing which one is connected so definitly using EWAN internet.  I sent both you David and Kate my details. Thanks agaion for sorthing this.  ... View more

I will PM now but forgot to answer deco question. I added pics of back of router and NBN lights both green don't use alarm.  The DECO is connected by ethernet cable driectly to modem. And I disabled wireless in the router itself. So it is the only wireless in the house.  The Desktop computer is connected by Ethernet cable directly to the modem/router. There are two other deco's in the house which cover our upstairs downstairs.  Thanks heaps for the help. ... View more

Question 1 it recovers quickly like 5 to 10 seconds after internet dropping out. Much quicker than when FTTN. Deleted DSL connections as you suggested. The four DSL connections said connected should have taken screenshot.  The unused Ewan appeared on powering down the router and back up btw I only did the VLAN 2 Same with the DSL it seems as i reset router to factory defaults.  When I changed to FTTP I disconnected old cable only WAN ethernet cable connected and landline from Phone to the NBN NOT the router. You asked was the DSL the internet connection I just deleted all 4 internet working still. All four said connected in grey where Ewan connections are in green don't know if this means anything.    Re system logs since clearing them two days ago there are 62 pages I copied one disconnect with some text before and after for context.  2024-11-16 19:01:14 [5] DHCPD: Recv REQUEST from CC:F9:57:1A:79:A5 2024-11-16 19:01:15 [5] DHCPD: Send ACK to 192.168.1.124 2024-11-16 19:03:00 [5] DHCPD: Recv DISCOVER from CC:F9:57:1A:79:A5 2024-11-16 19:03:00 [5] DHCPD: Send OFFER with ip 192.168.1.124 2024-11-16 19:03:00 [5] DHCPD: Recv REQUEST from CC:F9:57:1A:79:A5 2024-11-16 19:03:01 [5] DHCPD: Send ACK to 192.168.1.124 2024-11-16 20:27:03 [5] DHCPD: Recv REQUEST from 6E:92:95:BB:83:8C 2024-11-16 20:27:03 [5] DHCPD: Send ACK to 192.168.1.111 2024-11-16 20:28:25 [5] DHCPD: Recv REQUEST from 6E:92:95:BB:83:8C 2024-11-16 20:28:25 [5] DHCPD: Send ACK to 192.168.1.111 2024-11-16 20:33:38 [3] PPP: ppp3 Peer not responding 2024-11-16 20:33:38 [3] PPP: ppp3 LCP down 2024-11-16 20:33:38 [4] PPP: ppp3 LCP down 2024-11-16 20:33:38 [6] PPP: ppp3 sent [LCP TermReq id=0x3 "Peer not responding"] 2024-11-16 20:33:38 [6] PPP: ppp3 rcvd [LCP TermAck id=0x3] 2024-11-16 20:33:38 [3] PPP: ppp3 2024-11-16 20:33:39 [5] VoIP: disable SIP stack due to intf IP is 0.0.0.0 2024-11-16 20:33:42 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0 2024-11-16 20:33:45 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0 2024-11-16 20:33:48 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0 2024-11-16 20:33:53 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1 2024-11-16 20:33:53 [6] PPP: ppp2 sent [PADI Host-Uniq(0x0000421d)] 2024-11-16 20:33:58 [6] PPP: ppp2 sent [PADI Host-Uniq(0x0000421d)] 2024-11-16 20:34:02 [5] DHCPD: Recv DISCOVER from C0:06:C3:81:25:2C 2024-11-16 20:34:02 [5] DHCPD: Send OFFER with ip 192.168.1.100 2024-11-16 20:34:02 [5] DHCPD: Recv REQUEST from C0:06:C3:81:25:2C 2024-11-16 20:34:02 [5] DHCPD: Send ACK to 192.168.1.100 2024-11-16 20:34:03 [6] PPP: ppp2 sent [PADI Host-Uniq(0x0000421d)] 2024-11-16 20:34:04 [3] PPP: ppp2 2024-11-16 20:34:04 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00004346)] 2024-11-16 20:34:04 [6] PPP: ppp3 rcvd [PADO PeerMac(a0-b4-39-4b-fe-d4)] 2024-11-16 20:34:04 [6] PPP: ppp3 sent [PADR Host-Uniq(0x00004346)] 2024-11-16 20:34:04 [6] PPP: ppp3 rcvd [PADS SessionID(0x0c09)] 2024-11-16 20:34:04 [6] PPP: ppp3 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0xe1f654f6>] 2024-11-16 20:34:04 [6] PPP: ppp3 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0x48054506>] 2024-11-16 20:34:04 [6] PPP: ppp3 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0x48054506>] 2024-11-16 20:34:04 [6] PPP: ppp3 rcvd [LCP ConfNak id=0x1 <mru 1492>] 2024-11-16 20:34:04 [6] PPP: ppp3 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0xe1f654f6>] 2024-11-16 20:34:04 [6] PPP: ppp3 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0xe1f654f6>] 2024-11-16 20:34:04 [6] PPP: ppp3 sent [LCP EchoReq id=0x0 magic=0xe1f654f6] 2024-11-16 20:34:04 [6] PPP: ppp3 sent [PAP AuthReq id=0x1 user="tpg_acs@tpg_acs" password=<hidden>] 2024-11-16 20:34:04 [6] PPP: ppp3 rcvd [LCP EchoRep id=0x0 magic=0x48054506] 2024-11-16 20:34:04 [6] PPP: ppp3 rcvd [PAP AuthAck id=0x1 ""] 2024-11-16 20:34:04 [6] PPP: ppp3 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>] 2024-11-16 20:34:04 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x1 <addr 10.20.22.210>] 2024-11-16 20:34:04 [6] PPP: ppp3 sent [IPCP ConfAck id=0x1 <addr 10.20.22.210>] 2024-11-16 20:34:04 [6] PPP: ppp3 rcvd [IPCP ConfNak id=0x1 <addr 115.64.194.129> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.36>] 2024-11-16 20:34:04 [6] PPP: ppp3 sent [IPCP ConfReq id=0x2 <addr 115.64.194.129> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.36>] 2024-11-16 20:34:04 [6] PPP: ppp3 rcvd [IPCP ConfAck id=0x2 <addr 115.64.194.129> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.36>] 2024-11-16 20:34:06 [5] VoIP: enable SIP stack due to intf(115.64.194.129) is up.   I will see how deleting DSL goes over the next couple of days.  Also am I correct that when I I filter warings in system logs I get the below and it is a log of the dropout?   ID Time Type Level Log Content 1 2024-11-17 02:36:30 PPP Error ppp2 2 2024-11-17 02:36:19 PPP Error ppp2 3 2024-11-17 02:36:07 PPP Error ppp3 4 2024-11-17 02:36:07 PPP Warning ppp3 LCP down 5 2024-11-17 02:36:07 PPP Error ppp3 LCP down 6 2024-11-17 02:36:07 PPP Error ppp3 User request 7 2024-11-17 02:35:59 PPP Error ppp3 8 2024-11-17 02:35:59 PPP Warning ppp3 LCP down ... View more

In the end they had to reload the firmware and settings remotely and all has been fine since. I had to call them to get it fixed. Took a callback as it had to be escalated to technicians from memory. Hope you get it fixed. Also try turning off waiting a minute and turning back on. ... View more

PM sent with details ... View more

I'm sorry but the link isn't helpful. So can you confirm is there no way to block incoming calls in either the router or on my NBN voip account settings on your website?   I need a solution that allows me block so the phone doesnt ring every 15 minutes sometimes on come days.   Being in bed ill it wakes me and I now have to sleep with the phone next to me and hang up as soon as they call having written the number but it still wakes. me. So if you can clairy my question then I'll have to look for a handset that has the ability to block numbers. Such a pain. I can see searching on this issue I am not alone so if you there is no way to block incoming calls from TPG's website or router then can you please add this ability on your website and pass this request on. ... View more

I am getting 20 of these calls a day. I want to know where can I at least add the numbers they use for that day so I can block them for a day at least until the numbers change. ... View more

Hi Orbistat, Your info was very helpful. I just found a 2 pack as that is not much more than the single from amazon.com.au   Good to know it works with TP link and that the Deco M5 is also made by TP-Link too.   I appreciate the help on these forums.   spotts ... View more

Thanks for the reply. I appreciate the confirmation about the mesh working with any wirless router. ... View more

I just did a little more reading and it seems to do what I want you need a Mesh router and then a node or two downstairs. Is this the case. If it is would that mean the second router which would be responsible for the wireless would be in bridge mode? This is what I read and it is what I want. A seemless wirless not a second access point that has to be manually joined. https://www.choice.com.au/electronics-and-technology/internet/connecting-to-the-internet/buying-guides/wireless-routers#meshsystems ... View more

Thanks so much for checking firmware version. ... View more

Thanks for the reply I really appreciate it. So I guess if TPG only supports ipv4 right now so I need not bother with it. So I read in PC & Tech Authority was incorrect. I think it was an article in there mag I read. They said that the last ipv4 addresss were allocated. Now some sites are only ipv6 which means until TPG supports that we won't be able to view that website?   Saying that I have never had a website not work so ipv6 only websites must be very rare?   Here is a list of ipv6 only sites. If tpg doesn't support it how is it I am able to view it? Still trying to understand this ipv6 thing. ... View more

Thanks for the reply. I believe ipv4 ran out of addresses recently so now ipv6 will be more common. I don't use TPG's dns servers but opendns for filtering does that mean that ipv6 will work I wonder? ... View more

So I turned it on but then I went to see if ipv6 was walking but it fails the test only ipv4 gets the green tick.   http://ipv6-test.com/ ... View more

Thanks for checking it. My friend has arranged for a replacement router that will fix his problem. Yeah I downgraded to 50mbps plan as that is all I was connecting anyway. I am very thankful for that speed to tell you the truth. I had 5km of copper to the exchange and had a 1mbps connection which was around 300k download speed. I have around 6mb now so I was one of the winners with NBN. The government really should have done FTTP and gotten rid of all the copper but oh well. Be thankful for what you got. I was contacted today about the refund for the slower connection by TPG ... View more

There are two options. The copper wire between you and the NBN hub has a fault causing dropouts. Two your existing router is faulty. I have used both the Huawei HG658 and Huawei HG659. My entire house has Cat 6 connected to a few network switches and the last being the Huawei HG659. The Huawei HG659 has been rock solid ETHERNET wise. I can assure you if the router works it is a good work horse for network traffic. I have 5 computers using the lan. One is my main computer and the other is my computer I use for downloading from the internet. The others are to HDTV's to stream netflix etc. The wiress is also pretty good. But if it isn't good enough an extender fixes that. I got a netgear for a guest house 30 meters away and it covers the entire backyard and guesthouse. As someone above said the Huawei HG659 is a good router. Understand before the NBN I used Billion routers and would tweak them all the time. This router has been great. I did have a problem with VOIP with the OLDER Huawei HG658. Make sure you nave NO LOOPS in your ethernet switches. TWO cables connected between the switches. I did have a switch go faulty and had drop outs between rooms. It still worked but very slowly. But replacing that fixed it. My friend had a next door had his Huawei HG658 die. A new Huawei HG659 was sent out and after some testing found out it was FAULTY. He is in the process of sending it back. We knew it was faulty as we still had the OLD router to plug back in and it worked fine on ethernet. So the router might be DOA. Dead on arrival. One other thing. Go into your router and click maintance then dsl down below. Look at the the following numbers. Upstream noise safety coefficient (dB):  10.7 Downstream noise safety coefficient (dB):  9.2 The bigger the number the better. It tells you how much noise on the line. If these numbers go below 6 or 7 you will get dropouts. Hope that helps. Example of my numbers below. ... View more

Understand if you get the ASUS to connect VOIP homephone won't work. If you don't use homephone VOIP but say moblie phone for all your calls not using the router/modem for calls then the ASUS if you get it to work won't be able to make phone calls using voip 1 and 2 ports on back.   I have found the HG659 works really well. It has dual band 2.4 and 5Ghz as well as good range it services our two story house with timber walls really well.    I used to use Billion routers for ADSL but with the NBN the supplied router works great. The only reason you would want to use a custom router would be for wireless range but with the new wireless technology MESH wireless extenders they are no longer needed. ... View more