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FTTN connection dropped out

Bitblocker
Level 3
This afternoon my FTTN broadband connection dropped out suddenly and rebooting the modem/router a few times just gives a flashing DSL light and no active internet light. Going into the router configuration shows a failure to establish line sync.

I have had a similar problem like this a few times before and each time it was traced to a fault in the copper pairs.

Any assistance is appreciated.







6 REPLIES 6
alanguide
Level 8

Not surisingly. It's definitely the weakest link in the chain. I had an intermittent problem until I went to FTTP

Bitblocker
Level 3
Running service test now ...
Bitblocker
Level 3
No response - it still says testing and no SMS.

I can't even login with the TPG App - rejects credentials which work with the website account login. All I want is to report a possible fault!

Bitblocker
Level 3
No full fibre where I live.
Bitblocker
Level 3
Back online. Thanks to whoever was listening.

Ahra_G
Moderator

Hi @Bitblocker, we're glad to know that it's sorted now! For future reference, we recommend to always visit our Service Status page to check for maintenance/outage: https://support.tpg.com.au/servicestatus

 

Sing out should you need a hand with your service.