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FTTP IP changing multiple times a day

higarashi
Level 2
Level 2
‎07-10-2018 05:37 PM

Hello,

 

I am aware that dynamic IPs are in use on Residential accounts that's perfectly fine - but what has been happening for the past few months is that my IP address will change multiple times a day. I mean like 5 or more times a day. The modem is not resetting itself. The router has been replaced, it happens across any device.

 

Is it now normal for TPG to just hand out new DHCP leases that often to FTTP users? quite annoying if it is now standard

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8 REPLIES 8
BasilDV
Moderator Moderator
Moderator
‎08-10-2018 04:45 PM

Hi @higarashi,

 

Welcome to TPG Community!

 

We tried to locate your account using your community details, but failed to find a match.

 

Changing of IPs on a residential plan should not be that frequent. We'd like to check the session of your service if it's dropping and check the NBN network for possible faults.

 

Please shoot me a private message with your TPG username or CID number.

 

Kind regards,

BasilDV

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BasilDV
Moderator Moderator
Moderator
‎09-10-2018 10:28 AM

Hi @higarashi,

 

Thanks for sending your account details via PM.

 

I've run some remote test and have seen multiple session, which is why you are receiving different IPs from time to time.

 

On your NBN NTD Box, there's a tiny reset button on the bottom of it, which is in between UNI-V2 and UNI-D1. Please press and hold for 30 seconds. The lights on it should flash as a sign that's it is refreshed.

 

Keep us posted if it's going to resolve the issue.

 

Kind regards,

BasilDV

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higarashi
Level 2
Level 2
‎09-10-2018 12:46 PM

hey mate thanks for the reply. I reset the fttp modem. Less than 30 minutes later my IP was renewed. This is some of the log. So 11:26 I reset the modem, 12:30 the IP changed again. I'm not sure what else to do but it's frequent enough to be quite annoying on the dynamic IP.

 

I cant send PMs says I've sent too many (1) I removed my username I don't care about the ip's listed because they change so frequently it doesnt matter anyway

 

Oct 9 12:31:41ppp [wan] 27.33.12.224 -> 10.20.22.121
Oct 9 12:31:41ppp [wan] IPCP: LayerUp
Oct 9 12:31:41ppp [wan] IPCP: state change Ack-Sent --> Opened
Oct 9 12:31:41ppp [wan] IPADDR 27.33.12.224
Oct 9 12:31:41ppp [wan] IPCP: rec'd Configure Ack #19 (Ack-Sent)
Oct 9 12:31:41ppp [wan] IPADDR 27.33.12.224
Oct 9 12:31:41ppp [wan] IPCP: SendConfigReq #19
Oct 9 12:31:41ppp [wan] 27.33.12.224 is OK
Oct 9 12:31:41ppp [wan] IPADDR 27.33.12.224
Oct 9 12:31:41ppp [wan] IPCP: rec'd Configure Nak #18 (Ack-Sent)
Oct 9 12:31:41ppp [wan] IFACE: Rename interface ng0 to pppoe1
Oct 9 12:31:41ppp [wan] IFACE: Up event
Oct 9 12:31:40ppp [wan] 7899:a8ff:feec:4858 -> 7ada:6eff:fea1:c800
Oct 9 12:31:40ppp [wan] IPV6CP: LayerUp
Oct 9 12:31:40ppp [wan] IPV6CP: state change Ack-Sent --> Opened
Oct 9 12:31:40ppp [wan] IPV6CP: rec'd Configure Ack #9 (Ack-Sent)
Oct 9 12:31:40ppp [wan] IPV6CP: state change Req-Sent --> Ack-Sent
Oct 9 12:31:40ppp [wan] IPV6CP: SendConfigAck #1
Oct 9 12:31:40ppp [wan] IPV6CP: rec'd Configure Request #1 (Req-Sent)
Oct 9 12:31:40ppp [wan] IPADDR 0.0.0.0
Oct 9 12:31:40ppp [wan] IPCP: SendConfigReq #18
Oct 9 12:31:40ppp [wan] COMPPROTO VJCOMP, 16 comp. channels, no comp-cid
Oct 9 12:31:40ppp [wan] IPCP: rec'd Configure Reject #17 (Ack-Sent)
Oct 9 12:31:40ppp [wan] IPCP: state change Req-Sent --> Ack-Sent
Oct 9 12:31:40ppp [wan] IPADDR 10.20.22.121
Oct 9 12:31:40ppp [wan] IPCP: SendConfigAck #1
Oct 9 12:31:40ppp [wan] 10.20.22.121 is OK
Oct 9 12:31:40ppp [wan] IPADDR 10.20.22.121
Oct 9 12:31:40ppp [wan] IPCP: rec'd Configure Request #1 (Req-Sent)
Oct 9 12:31:40ppp [wan] IPV6CP: SendConfigReq #9
Oct 9 12:31:40ppp [wan] IPV6CP: state change Starting --> Req-Sent
Oct 9 12:31:40ppp [wan] IPV6CP: Up event
Oct 9 12:31:40ppp [wan] COMPPROTO VJCOMP, 16 comp. channels, no comp-cid
Oct 9 12:31:40ppp [wan] IPADDR 0.0.0.0
Oct 9 12:31:40ppp [wan] IPCP: SendConfigReq #17
Oct 9 12:31:40ppp [wan] IPCP: state change Starting --> Req-Sent
Oct 9 12:31:40ppp [wan] IPCP: Up event
Oct 9 12:31:40ppp [wan] IPV6CP: LayerStart
Oct 9 12:31:40ppp [wan] IPV6CP: state change Initial --> Starting
Oct 9 12:31:40ppp [wan] IPV6CP: Open event
Oct 9 12:31:40ppp [wan] IPCP: LayerStart
Oct 9 12:31:40ppp [wan] IPCP: state change Initial --> Starting
Oct 9 12:31:40ppp [wan] IPCP: Open event
Oct 9 12:31:40ppp [wan] Bundle: Status update: up 1 link, total bandwidth 64000 bps
Oct 9 12:31:40ppp [wan_link0] Link: Join bundle "wan"
Oct 9 12:31:40ppp [wan_link0] Link: Matched action 'bundle "wan" ""'
Oct 9 12:31:40ppp [wan_link0] LCP: authorization successful
Oct 9 12:31:40ppp [wan_link0] PAP: rec'd ACK #1 len: 5
Oct 9 12:31:40ppp [wan_link0] LCP: LayerUp
Oct 9 12:31:40ppp [wan_link0] PAP: sending REQUEST #1 len: 25
Oct 9 12:31:40ppp [wan_link0] PAP: using authname "xxxxxxxx"
Oct 9 12:31:40ppp [wan_link0] LCP: auth: peer wants PAP, I want nothing
Oct 9 12:31:40ppp [wan_link0] LCP: state change Ack-Sent --> Opened
Oct 9 12:31:40ppp [wan_link0] MAGICNUM 0x9593c1c0
Oct 9 12:31:40ppp [wan_link0] MRU 1492
Oct 9 12:31:40ppp [wan_link0] PROTOCOMP
Oct 9 12:31:40ppp [wan_link0] LCP: rec'd Configure Ack #10 (Ack-Sent)
Oct 9 12:31:40ppp [wan_link0] LCP: state change Req-Sent --> Ack-Sent
Oct 9 12:31:40ppp [wan_link0] MAGICNUM 0xc5de6511
Oct 9 12:31:40ppp [wan_link0] AUTHPROTO PAP
Oct 9 12:31:40ppp [wan_link0] MRU 1492
Oct 9 12:31:40ppp [wan_link0] LCP: SendConfigAck #1
Oct 9 12:31:40ppp [wan_link0] MAGICNUM 0xc5de6511
Oct 9 12:31:40ppp [wan_link0] AUTHPROTO PAP
Oct 9 12:31:40ppp [wan_link0] MRU 1492
Oct 9 12:31:40ppp [wan_link0] LCP: rec'd Configure Request #1 (Req-Sent)
Oct 9 12:31:40ppp [wan_link0] MAGICNUM 0x9593c1c0
Oct 9 12:31:40ppp [wan_link0] MRU 1492
Oct 9 12:31:40ppp [wan_link0] PROTOCOMP
Oct 9 12:31:40ppp [wan_link0] LCP: SendConfigReq #10
Oct 9 12:31:40ppp [wan_link0] LCP: state change Starting --> Req-Sent
Oct 9 12:31:40ppp [wan_link0] LCP: Up event
Oct 9 12:31:40ppp [wan_link0] Link: UP event
Oct 9 12:31:40ppp [wan_link0] PPPoE: connection successful
Oct 9 12:31:40ppp PPPoE: rec'd ACNAME "syd-gls-har-bras22"
Oct 9 12:31:40ppp [wan_link0] PPPoE: Connecting to ''
Oct 9 12:31:40ppp [wan_link0] Link: reconnection attempt 1
Oct 9 12:31:37ppp [wan_link0] Link: reconnection attempt 1 in 3 seconds
Oct 9 12:31:37ppp [wan_link0] LCP: state change Stopping --> Starting
Oct 9 12:31:37ppp [wan_link0] LCP: Down event
Oct 9 12:31:37ppp [wan_link0] Link: DOWN event
Oct 9 12:31:37ppp [wan_link0] PPPoE: connection closed
Oct 9 12:31:37ppp [wan_link0] rec'd proto IP during terminate phase
Oct 9 12:31:37ppp [wan_link0] rec'd proto IP during terminate phase
Oct 9 12:31:37ppp [wan_link0] rec'd proto IP during terminate phase
Oct 9 12:31:37ppp [wan_link0] rec'd proto IP during terminate phase
Oct 9 12:31:37ppp [wan_link0] rec'd proto IP during terminate phase
Oct 9 12:31:37ppp [wan_link0] rec'd proto IP during terminate phase
Oct 9 12:31:37ppp [wan_link0] LCP: LayerDown
Oct 9 12:31:37ppp [wan_link0] LCP: SendTerminateAck #9
Oct 9 12:31:37ppp [wan] IPV6CP: state change Closing --> Initial
Oct 9 12:31:37ppp [wan] Bundle: No NCPs left. Closing links...
Oct 9 12:31:37ppp [wan] IPV6CP: LayerFinish
Oct 9 12:31:37ppp [wan] IPV6CP: Down event
Oct 9 12:31:37ppp [wan] IPCP: state change Closing --> Initial
Oct 9 12:31:37ppp [wan] IPCP: LayerFinish
Oct 9 12:31:37ppp [wan] IPCP: Down event
Oct 9 12:31:37ppp [wan] IFACE: Rename interface pppoe1 to pppoe1
Oct 9 12:31:37ppp [wan] IFACE: Down event
Oct 9 12:31:37ppp [wan] IPV6CP: LayerDown
Oct 9 12:31:37ppp [wan] IPV6CP: SendTerminateReq #8
Oct 9 12:31:37ppp [wan] IPV6CP: state change Opened --> Closing
Oct 9 12:31:37ppp [wan] IPV6CP: Close event
Oct 9 12:31:37ppp [wan] IPCP: LayerDown
Oct 9 12:31:37ppp [wan] IPCP: SendTerminateReq #16
Oct 9 12:31:37ppp [wan] IPCP: state change Opened --> Closing
Oct 9 12:31:37ppp [wan] IPCP: Close event
Oct 9 12:31:37ppp [wan] Bundle: Status update: up 0 links, total bandwidth 9600 bps
Oct 9 12:31:37ppp [wan_link0] Link: Leave bundle "wan"
Oct 9 12:31:37ppp [wan_link0] LCP: state change Opened --> Stopping
Oct 9 12:31:37ppp [wan_link0] LCP: rec'd Terminate Request #2 (Opened)
Oct 9 11:26:11ppp [wan] 202.92.108.45 -> 10.20.22.121
Oct 9 11:26:11ppp [wan] IPCP: LayerUp
Oct 9 11:26:11ppp [wan] IPCP: state change Ack-Sent --> Opened
Oct 9 11:26:11ppp [wan] IPADDR 202.92.108.45
Oct 9 11:26:11ppp [wan] IPCP: rec'd Configure Ack #15 (Ack-Sent)
Oct 9 11:26:11ppp [wan] IPADDR 202.92.108.45
Oct 9 11:26:11ppp [wan] IPCP: SendConfigReq #15
Oct 9 11:26:11ppp [wan] 202.92.108.45 is OK
Oct 9 11:26:11ppp [wan] IPADDR 202.92.108.45
Oct 9 11:26:11ppp [wan] IPCP: rec'd Configure Nak #14 (Ack-Sent)
Oct 9 11:26:11ppp [wan] IFACE: Rename interface ng0 to pppoe1
Oct 9 11:26:11ppp [wan] IFACE: Up event
Oct 9 11:26:11ppp [wan] 7899:a8ff:feec:4858 -> 7ada:6eff:fea1:c800
Oct 9 11:26:11ppp [wan] IPV6CP: LayerUp
Oct 9 11:26:11ppp [wan] IPV6CP: state change Ack-Sent --> Opened
Oct 9 11:26:11ppp [wan] IPV6CP: rec'd Configure Ack #7 (Ack-Sent)
Oct 9 11:26:11ppp [wan] IPV6CP: state change Req-Sent --> Ack-Sent
Oct 9 11:26:11ppp [wan] IPV6CP: SendConfigAck #1
Oct 9 11:26:11ppp [wan] IPV6CP: rec'd Configure Request #1 (Req-Sent)
Oct 9 11:26:11ppp [wan] IPADDR 0.0.0.0
Oct 9 11:26:11ppp [wan] IPCP: SendConfigReq #14
Oct 9 11:26:11ppp [wan] COMPPROTO VJCOMP, 16 comp. channels, no comp-cid
Oct 9 11:26:11ppp [wan] IPCP: rec'd Configure Reject #13 (Ack-Sent)
Oct 9 11:26:11ppp [wan] IPCP: state change Req-Sent --> Ack-Sent
Oct 9 11:26:11ppp [wan] IPADDR 10.20.22.121
Oct 9 11:26:11ppp [wan] IPCP: SendConfigAck #1
Oct 9 11:26:11ppp [wan] 10.20.22.121 is OK
Oct 9 11:26:11ppp [wan] IPADDR 10.20.22.121
Oct 9 11:26:11ppp [wan] IPCP: rec'd Configure Request #1 (Req-Sent)
Oct 9 11:26:11ppp [wan] IPV6CP: SendConfigReq #7
Oct 9 11:26:11ppp [wan] IPV6CP: state change Starting --> Req-Sent
Oct 9 11:26:11ppp [wan] IPV6CP: Up event
Oct 9 11:26:11ppp [wan] COMPPROTO VJCOMP, 16 comp. channels, no comp-cid
Oct 9 11:26:11ppp [wan] IPADDR 0.0.0.0
Oct 9 11:26:11ppp [wan] IPCP: SendConfigReq #13
Oct 9 11:26:11ppp [wan] IPCP: state change Starting --> Req-Sent
Oct 9 11:26:11ppp [wan] IPCP: Up event
Oct 9 11:26:11ppp [wan] IPV6CP: LayerStart
Oct 9 11:26:11ppp [wan] IPV6CP: state change Initial --> Starting
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BasilDV
Moderator Moderator
Moderator
‎09-10-2018 01:56 PM

Thank you for the update, @higarashi.

 

I will arrange a call from our Tech team to look into it further.

 

Please shoot me a private message with your preferred time and best number to be contacted.

 

Kind regards,

BasilDV

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BasilDV
Moderator Moderator
Moderator
‎11-10-2018 09:59 AM

Hi @higarashi,

 

Just doing a follow up.

 

I've seen that the  dropouts are still occurring.

 

I'll be waiting for your PM with your preferred time and best number to be contacted so I can arrange a call from our Tech team to look into it.

 

Kind regards,

BasilDV

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BasilDV
Moderator Moderator
Moderator
‎14-10-2018 11:45 AM

Hi @higarashi,

 

We can see that your service seems to be stable. It is possible that the troubleshooting that we've done may have resolved the issue.

 

Let us know should you require further assistance.

 

Kind regards,

BasilDV

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Billious
Level 3
Level 3
‎28-01-2019 03:24 PM

I am regularly experiencing the same issue, and have posted about it on another thread. My IP address can change a few times an hour, which causes all sorts of issues.

 

Please PM me for my account details so we can sort this out.

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Erika
Moderator Moderator
Moderator
‎28-01-2019 06:36 PM

Hi @Billious, 

 

We've seen your previous comment on the other thread here and has replied on it. 

 

Please refer to that should you have questions. 

 

Cheers,

 

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