Fee been charged but no internet

[Sial2155]

Need help I’m working from home tpg charged me fee and send me a modem but no internet 4th ( internet light ) is off only 3 lights are on its 2nd time tpg is disappointing me

[BasilDV]

Hi @Sial2155

Welcome to the Community!

We were able to locate your account and learned that the installation of the service is still in progress.

We'd like to arrange a call from our NBN provisioning tomorrow to discuss this further.

Please send me a PM with your preferred time and best number to be contacted.

BasilDV