What is this guide all about?
This guide will help you set up your NBN FTTN/NBN FTTB service from TPG.
Read on for our step-by-step instructions
New TP-Link VX420-G2v modem router
Before you get started:
| Important Note: Once you receive confirmation from TPG that your NBN service is active, turn on your router and leave it for up to 30 mins as your router is retrieving and saving the required settings from TPG to connect automatically. When this is completed, the internet light on the front of your router will become solid green. |
Equipment you will need:
Your TPG Modem:
Tip! Check your modem delivery status here
Connecting your equipment
- Connect the power cable from your modem's Power port to your power outlet (marked with a 1 in the diagram).
- Connect the supplied phone cable from the grey DSL port on your modem to your phone wall socket (marked with a 2 in the diagram).
Important! Do not use a line filter/splitter (from your old ADSL service) when plugging in the TPG Supplied Modem
3. To plug in devices via Ethernet cable, connect the Ethernet cables to any of the four yellow LAN ports on your modem (marked with a 3 in the diagram)
4. If a Phone Service is included in your plan and you would like to use it, plug your handset into the green Phone port on your modem (marked with a 2 in the diagram).
Allow 15 minutes for your modem to boot up and configure automatically. Please do not restart your modem during this period.
The initial setup is now complete!
Once you're done with the above steps, check the lights on your modem. If any of the lights are off, make sure that your cables are plugged in securely. You may need to plug your modem into a different telephone socket if your home has more than one. Once all the lights are green, you can start connecting your devices and get online.
Connecting your devices
You can use Ethernet cables to connect other devices such as laptops or gaming consoles to any of the 4 yellow LAN ports. (Marked with a 3 in the diagram)
Or you can just connect devices via WiFi. You’ll find the WiFi name and password on your modem’s barcode sticker.
For assistance with modem config, please check Setup and Configuration for TP-Link VX420-G2v modem/router
If you need a hand with anything in the future, you can reach out to us on TPG Community or give us a call on 13 14 23 and we’ll be happy to help.
TP-Link VR1600 modem router
What is this guide all about?
This guide will help you set up your NBN FTTN/NBN FTTB service from TPG.
Read on for our step-by-step instructions or check out our helpful youtube video:
Read on for our step-by-step instructions or check out our helpful youtube video:
Before you get started:
| Important Note: Once you receive confirmation from TPG that your NBN service is active, turn on your router and leave it for up to 30 mins as your router is retrieving and saving the required settings from TPG to connect automatically. When this is completed, the internet light on the front of your router will become solid green. |
Equipment you will need:
Your TPG Modem:
Tip! Check your modem delivery status here
Connecting your equipment
- First, use the supplied phone cable to connect your modem’s DSL port to the phone socket on the wall. (This is either a white or a gray phone cable. See marked 1 in the diagram below)
- Next, connect your telephone handset to the Phone1 port on the back of your modem (marked with a 2 in the diagram)
Important! Do not use a line filter/splitter (from your old ADSL service) when plugging in the TPG Supplied Modem
- Then, connect your computer to any of the yellow LAN ports (marked with a 3 in the diagram)
- Use the power cable to connect the Power port to an electrical outlet (marked with a 4 in the diagram)
- Finally, make sure the electrical outlet is switched on, then allow 15 minutes for your modem to boot up and configure automatically. Please do not restart your modem during this period.
The initial setup is now complete!
Once you're done with the above steps, check the lights on your modem. If any of the lights are off, make sure that your cables are plugged in securely. You may need to plug your modem into a different telephone socket if your home has more than one. Once all the lights are green, you can start connecting your devices and get online.
Note: You'll need to call us on 13 14 23 option 2 if the DSL light is off or the Internet light is off/red
Connecting your devices
You can use Ethernet cables to connect other devices such as laptops or gaming consoles to any of the 4 yellow LAN ports. (Marked with a 3 in the diagram)
Or you can just connect devices via WiFi. You’ll find the WiFi name and password on your modem’s barcode sticker.
That’s it, you should be connected now! Test that you're connected to the Internet using one of the devices in your network.
For assistance with modem config, please check How to set up your TP-Link VR1600v modem
If you need any further help getting set up, please call us on 13 14 23 or reach out to us on TPG Community and we’ll be happy to help.
New TP-Link VX420-G2H modem router
Before you get started:
Important Note: Once you receive confirmation from TPG that your NBN service is active, turn on your router and leave it for up to 30 mins as your router is retrieving and saving the required settings from TPG to connect automatically. When this is completed, the internet light on the front of your router will become solid green.
Equipment you will need:
Your TPG Modem:
Tip! Check your modem delivery status here
Connecting your equipment
1. Connect the power cable from your modem's Power port to your power outlet (marked with a 1 in the diagram).
2. Connect the supplied phone cable from the grey DSL port on your modem to your phone wall socket (marked with a 2 in the diagram).
Important! Do not use a line filter/splitter (from your old ADSL service) when plugging in the TPG Supplied Modem
3. To plug in devices via Ethernet cable, connect the Ethernet cables to any of the 4 yellow LAN ports on your modem (marked with a 3 in the diagram)
4. If a Phone Service is included in your plan and you would like to use it, plug your handset into the green Phone port on your modem (marked with a 4 in the diagram).
Allow 15 minutes for your modem to boot up and configure automatically. Please do not restart your modem during this period.
The initial setup is now complete!
Once you're done with the above steps, check the lights on your modem. If any of the lights are off, make sure that your cables are plugged in securely. You may need to plug your modem into a different telephone socket if your home has more than one. Once all the lights are green, you can start connecting your devices and get online.
Connecting your devices
You can use Ethernet cables to connect other devices such as laptops or gaming consoles to any of the 4 yellow LAN ports. (Marked with a 3 in the diagram)
Or you can just connect devices via WiFi. You’ll find the WiFi name and password on your modem’s barcode sticker.
For assistance with modem config, please check Setup and Configuration for TP-Link VX420-G2H modem/router
If you need a hand with anything in the future, you can reach out to us on TPG Community or give us a call on 13 14 23 and we’ll be happy to help.