Firmware update for TPG/SagemCom 5G Device - Fast 5866T

[Anonymous]

Hi @samx1962 ,

One of my colleagues responded to your PM.

We can confirm that the modem has the latest firmware available.

Can you share with us a brief summary of your experience with the modem connection?

Regards,

hey mate did you get my PM, cheers

[samx1962]

Very high latency and jitter and flaking speed and drop outs.

Thanks

[BasilDV]

Hi @samx1962 

Have you tried the troubleshooting here:

• 5G Home Broadband - Troubleshooting No Connection
• 5G Home Broadband - Troubleshooting Speed issues

If yes and still there's no improvement, then send us a private message with your account details for further checking.

BasilDV

[wlado]

Please update the software, I have SGJy100058 5.37.5 but it has bugs