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Firmware update for TPG/SagemCom 5G Device - Fast 5866T

samx1962
Level 2

Hi all,

 

Any Firmware update for TPG/SagemCom 5G Device - Fast 5866T

 

factory reset etc to no avail, is this the latest, cheers

 

Software Version SGJy100172
Serial Number DM2136248014685
Hardware Version 1.0
WAN MAC Address XXXXXXXXXXXXXXXXXXXX
Software Version SGJy100172
System Up Time 00h34m15s
GUI Version 5.37.38

 

Cheers


IMEI-SV 8634360501039644

13 REPLIES 13
Shane
Moderator

Hi @samx1962 ,

 

We will coordinate this with our Technical Team to check the status of the modem's firmware for investigation. Could you shoot us a PM with your details to better understand the situation?

 

How to send a PM? 

 

Regards,

 

Hi all,

 

Any Firmware update for TPG/SagemCom 5G Device - Fast 5866T

 

factory reset etc to no avail, is this the latest, cheers

 

Software Version SGJy100172
Serial Number DM2136248014685
Hardware Version 1.0
WAN MAC Address XXXXXXXXXXXXXXXXXXXX
Software Version SGJy100172
System Up Time 00h34m15s
GUI Version 5.37.38

 

Cheers


IMEI-SV 8634360501039644

samx1962
Level 2

What exactly do you want?

in PM?

 

cheers

Shane
Moderator

Hi @samx1962 ,

 

Send us your account details so we can coordinate this with our technical team.

 

Regards,

 

What exactly do you want?

in PM?

 

cheers

andrieslh
Level 3

I need a firmware updte for this particular modem as well, my Ipad can not connect the wifi since using this model

Ahra_G
Moderator

Hi @andrieslh

 

Please check and provide us with the current firmware of your modem. Also, PM us with your TPG customer ID or username so we can assist further. 

 

Thanks! 

Ahra_G

mattyjaymes
Level 2

@Ahra_G  @Shane 
Im also inquiring about any firmware update for this 5g modem as well. I have a copy of the device info to pass on. This modem has been a bit buggy to say the least.

BasilDV
Moderator

Hi @mattyjaymes 

 

We'd like to check on what we can arrange for you.

 

Please send us a private message with your account details.

 

BasilDV

samx1962
Level 2

Pm'd cheers

samx1962
Level 2

hey mate did you get my PM, cheers