Firmware update for TPG/SagemCom 5G Device - Fast 5866T

[samx1962]

Hi all,

Any Firmware update for TPG/SagemCom 5G Device - Fast 5866T

factory reset etc to no avail, is this the latest, cheers

Software Version SGJy100172
Serial Number DM2136248014685
Hardware Version 1.0
WAN MAC Address XXXXXXXXXXXXXXXXXXXX
Software Version SGJy100172
System Up Time 00h34m15s
GUI Version 5.37.38

Cheers

IMEI-SV 8634360501039644

[Shane]

Hi @samx1962 ,

We will coordinate this with our Technical Team to check the status of the modem's firmware for investigation. Could you shoot us a PM with your details to better understand the situation?

How to send a PM? 

Regards,

Hi all,

Any Firmware update for TPG/SagemCom 5G Device - Fast 5866T

factory reset etc to no avail, is this the latest, cheers

Software Version SGJy100172
Serial Number DM2136248014685
Hardware Version 1.0
WAN MAC Address XXXXXXXXXXXXXXXXXXXX
Software Version SGJy100172
System Up Time 00h34m15s
GUI Version 5.37.38

Cheers

IMEI-SV 8634360501039644

[samx1962]

What exactly do you want?

in PM?

cheers

[Shane]

Hi @samx1962 ,

Send us your account details so we can coordinate this with our technical team.

Regards,

What exactly do you want?

in PM?

cheers

[andrieslh]

I need a firmware updte for this particular modem as well, my Ipad can not connect the wifi since using this model

[Ahra_G]

Hi @andrieslh, 

Please check and provide us with the current firmware of your modem. Also, PM us with your TPG customer ID or username so we can assist further. 

Thanks! 

Ahra_G

[mattyjaymes]

@Ahra_G  @Shane 
Im also inquiring about any firmware update for this 5g modem as well. I have a copy of the device info to pass on. This modem has been a bit buggy to say the least.

[BasilDV]

Hi @mattyjaymes 

We'd like to check on what we can arrange for you.

Please send us a private message with your account details.

BasilDV

[samx1962]

Pm'd cheers

[samx1962]

hey mate did you get my PM, cheers