Frequent dropouts.

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Level 2

Over the last couple of months, every few days, typically in the late afternoon into the night, dropouts repeatedly occurring. After 5-15 minutes the service reconnects, then 5-15 minutes later another dropout, repeating as stated for several hours.

 

This does not happen every day so it doesn't seem to be in our own equipment.

 

Today (now) the dropout cycle has been going for the last 3 or 4 hours...

 

Help, please?

3 REPLIES 3
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Level 9

Hi plaswell.

When you have a dropout, what happens to the lights on the NBN box and wifi router?

Are only wifi devices affected or cabled devices as well?

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Level 2

Hi,

I don't have anything directly connected to the wifi router, but when the connection drops I can still connect to the router control panel via the web interface.

 

Picture attached for indicators when dropped and when live...

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Moderator

Hi @plaswell 

 

Welcome to the Community!

 

We tried to locate your account using your community details to no avail.

Based on the picture that you've sent, the DSL light was off, which means that the connection from the NBN server was cut.

We'd like to check further your account for better understanding of the situation for us to run some tests.

 

Please send me a PM with your TPG username or customer ID number.

How do I private message (PM) in the community

 

BasilDV