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HFC NBN - speed slows down every day until power cycling of NTD

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Level 1a

Hi all,

 

As frequently as about once a day, my HFC NBN connection slows down to an extremely slow speed (0.1mbps). Some quick trouble shooting shows that power cycling the router (Archer VR1600v v2) does nothing, but power cycling the NTD fixes the issue (at least until the next time it slows down). 

 

Do you have any solutions to this problem? I do not want to have to power cycle my NTD every day.

 

Kind regards,

Jonathan

3 REPLIES 3
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Moderator

 

Hi @jonathangyap ,

In our system, I can see some issue, I have raised this issue and one of our team member will contact you ASAP.

Regards,

Sajal

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Moderator

Hi  @jonathangyap 

Is there any update on this issue, I mean from your end in regard to resetting the NTD ?
I'm aware that  the Engineers are also trying  to contact you for further testing etc ,. 

Regards, 

 

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Level 1a
Hi,

I was sent an email to run some more tests yesterday, but the internet has not slowed down yet today so I can't run the tests yet. As soon as it slows down I will reply to the email with the test results.