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Have not been able to connect to internet all day today - No NBN outage reported

5615712
Level 3
Level 3
‎03-04-2020 02:46 PM

Hi the internet connection has been quite slow since a few days ago and today there is no connectivity. 

I have restarted the modem, reset it a few times yet no signal.

I have checked the NBN coverage in my area - there is no outage reported. 

Cannot get through to your chats - please help my work is relying on the internet.

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5615712
Level 3
Level 3
‎03-04-2020 02:49 PM

Here is the image of the message I am getting since the morning on my mobile phoneScreenshot_20200403-142303_CaptivePortalLogin.jpg

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5615712
Level 3
Level 3
‎03-04-2020 07:09 PM

Hi will I be refunded this day's fees paid as I have not had any connection all day - no help either.

 

the message in the image is incorrect that I have a new modem... I dont.. 

 

Please get in touch to let me know how to fix the issue - I need to work from home

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