Having trouble getting connected to my nbn 50 plan

[markc]

My nbn keeps dropping out and has very low speeds 400 kbpscan any moderators help

[Riezl]

Hi @markc ,please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

To send a  PM, please refer to this link: How do I private message (PM) in the community 

[markc]

xxxxx account number xxxxx 

address 23 xxxx st xxxx xxxxx if using other devices eg iPad connection seems fine  if using desk top computer I have constant drop outs Lo w connecting speeds or cannot connect 

[Anonymous]

Hi @markc,

Thanks for sending us your details. We're able to locate the account and ran an initial test, the result shows no line fault and connected to our network. If the desktop is the only devices getting this issue, it could be a Computer/Desktop issue, we recommend to check possible application that is running on its background and consuming high volume of bandwidth data also run a full scan to the customer it could be caused by a Malware.

In the event that the issue still persist, send us your best contact number and preferred time and we'll arrange one of our Technicians to help you conduct a real-time test and investigation to this issue.

Here is how, How do I private message (PM) in the community

Regards,

xxxxx account number xxxxx 

address 23 xxxx st xxxx xxxxx if using other devices eg iPad connection seems fine  if using desk top computer I have constant drop outs Lo w connecting speeds or cannot connect 

[Laf1foon]

I am also having this issue, does someone have any solution for this? kindly share your views, thanks in advance.

[Ahra_G]

Hi @Laf1foon, 

Welcome to the Community! 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages.

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:Troubleshooting No Internet Connection

If the issue persists, please send us your Customer ID or service address via private message so we can assist you accordingly.

Regards,

Ahra_G