Help! No internet even after nbn outage is fixed

[jackwa]

Hi, I'm in Glen Waverley, VIC. Today I was informed of NBN outage in this area so no internet. Wait until 5pm when outage fixed. But still no internet. Pls help.

[garythomann13]

Suggest providing more information.  Location suburb and/or postcode. = well done

Start logging date and time drop outs occur.

[Ahra_G]

Hi @jackwa, 

For connection issues, we recommend to check out first if there's an outage on our Service Status page. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: 

• Wi-Fi troubleshooting steps - No Internet/Connection

If this is not the case, let us have your Customer ID or username via private message so we can confirm the details and so we can also check the status of your service.

Regards,

Ahra_G