Help please..

[Emily1]

I've set up my new connection..
Byo modem.
Everything is fine, accept that when I connect it says connected-no internet !? Helpppp

[Ahra_G]

Hi @Emily1,

For newly installed services or modem/homephone that requires set up, I would recommend checking out this article: 

New Connection Setup Help

We've also created some helpful articles on how to set up your BYO modem:

• NBN Plans with BYO modem – How to Connect Using your Own Compatible Modem/Router
• NBN Plans with BYO modem – How to Configure Using your Own Compatible Modem/Router

Should you require further assistance, please send your TPG account details via private message so we can assist you further.

Thanks! 

Ahra_G

I've set up my new connection..
Byo modem.
Everything is fine, accept that when I connect it says connected-no internet !? Help