Help please..

Emily1
Level 2
I've set up my new connection..
Byo modem.
Everything is fine, accept that when I connect it says connected-no internet !? Helpppp
1 REPLY 1
Ahra_G
Moderator

Hi @Emily1,

 

For newly installed services or modem/homephone that requires set up, I would recommend checking out this article: 

 

New Connection Setup Help

 

We've also created some helpful articles on how to set up your BYO modem:

 

Should you require further assistance, please send your TPG account details via private message so we can assist you further.

 

 

Thanks! 

Ahra_G

 

I've set up my new connection..
Byo modem.
Everything is fine, accept that when I connect it says connected-no internet !? Help