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High gaming ping

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Level 2
Level 2

Hi I'm Nic from QLD,

I play a game called Rocket League, it runs multiplayer gaming by creating either a numbered or named server. For example, OCE-8094534 or OCE-Throttle. I contacted the game developers about a ping issue and was referred to contact my ISP. On the numbered servers i run on 120 ping/latency while on the named i run on the normal 28 or so ping/latency. Below is the message from the game developers:

I would really appreciate if TPG could find a fast resolution to this issue, it is not major, but does prevent me from doing what i love. Please contact me if you need further details and thank you in advance!

Level 2
Level 2

The problem has since been resolved.