No internet access

[cnhughes]

Since last Wednesday have had no internet access on our home wireless broadband. Have gone through all trouble shooting steps but nothing has fixed it

[Ahra_G]

Hi @cnhughes 

We'd be glad to have a look at the status of your connection. Send in your TPG Customer ID or username via private message and we'll go from there. 

-Ahra_G

[cnhughes]

Have followed all the help support advice, switched off unplugged for an extended amount of time checked the Sim was properly in. It has always been by a window as advised. Never had an issue for the whole time. Assumed it was because hadn't updated new credit card details, however I have done that a wk ago. Have tried on multiple devices (3 phones, smart tv, a tablet and a laptop connected via a cable)