High latency to games

[morgy59]

I am getting very high latency to a game server oversea and to the same server with other isp it is almost 100ms less for the same one

Tracing route to static.229.244.55.162.clients.your-server.de [162.55.244.229] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms TUF-AX5400-23F0 [192.168.50.1] 2 2 ms 1 ms 2 ms 10.20.22.127 3 3 ms 3 ms 3 ms bri-pow-que-crt3-be-100.tpg.com.au [60.240.241.1] 4 14 ms 14 ms 14 ms syd-apt-ros-crt1-be-50.tpg.com.au [203.219.107.74] 5 14 ms 14 ms 15 ms syd-apt-ros-int1-hu0-3-0-2.tpgi.com.au [203.29.134.3] 6 186 ms 187 ms 186 ms port-channel7.core3.sjc1.he.net [184.104.196.33] 7 * 185 ms * port-channel1.core4.sjc2.he.net [184.105.223.126] 8 * * * Request timed out. 9 317 ms * * port-channel7.core3.lon2.he.net [184.105.223.253] 10 321 ms * * port-channel1.core1.ams1.he.net [184.104.198.118] 11 324 ms 324 ms 324 ms 178.18.236.68 12 324 ms 324 ms 323 ms core4.fra.hetzner.com [213.239.224.177] 13 326 ms 325 ms 325 ms core21.fsn1.hetzner.com [213.239.224.105] 14 326 ms 325 ms 325 ms ex9k2.dc18.fsn1.hetzner.com [213.239.227.238] 15 331 ms 332 ms 332 ms static.229.244.55.162.clients.your-server.de [162.55.244.229] Trace complete.

[adib_rahmang]

Hey @morgy59,

Which game are you playing? Send me a private message so we can get our techs to look into it.

Confirm Identity Request | TPG

[morgy59]

BeamMP for the game BeamNG

[david64]

@morgy59 . Any progress here?

Is there any support available from the game provider?

I reformatted your tracert and added mine.

Tracing route to static.229.244.55.162.clients.your-server.de [162.55.244.229] over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms TUF-AX5400-23F0 [192.168.50.1]
2 2 ms 1 ms 2 ms 10.20.22.127
3 3 ms 3 ms 3 ms bri-pow-que-crt3-be-100.tpg.com.au [60.240.241.1]
4 14 ms 14 ms 14 ms syd-apt-ros-crt1-be-50.tpg.com.au [203.219.107.74]
5 14 ms 14 ms 15 ms syd-apt-ros-int1-hu0-3-0-2.tpgi.com.au [203.29.134.3]
6 186 ms 187 ms 186 ms port-channel7.core3.sjc1.he.net [184.104.196.33]
7 * 185 ms * port-channel1.core4.sjc2.he.net [184.105.223.126]
8 * * * Request timed out.
9 317 ms * * port-channel7.core3.lon2.he.net [184.105.223.253]
10 321 ms * * port-channel1.core1.ams1.he.net [184.104.198.118]
11 324 ms 324 ms 324 ms 178.18.236.68
12 324 ms 324 ms 323 ms core4.fra.hetzner.com [213.239.224.177]
13 326 ms 325 ms 325 ms core21.fsn1.hetzner.com [213.239.224.105]
14 326 ms 325 ms 325 ms ex9k2.dc18.fsn1.hetzner.com [213.239.227.238]
15 331 ms 332 ms 332 ms static.229.244.55.162.clients.your-server.de [162.55.244.229]

Trace complete.

Tracing route to static.229.244.55.162.clients.your-server.de [162.55.244.229]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms ARCHER_VR1600V [192.168.1.1]
2 5 ms 4 ms 5 ms 10.20.25.233
3 6 ms 4 ms 5 ms syd-gls-har-int3-be-200.tpg.com.au [203.221.3.118]
4 158 ms 151 ms 151 ms lax-b22-link.ip.twelve99.net [213.248.95.232]
5 206 ms 206 ms 206 ms ash-bb2-link.ip.twelve99.net [62.115.121.221]
6 * 293 ms 293 ms prs-bb1-link.ip.twelve99.net [62.115.112.243]
7 300 ms 300 ms 300 ms ffm-bb1-link.ip.twelve99.net [62.115.123.12]
8 307 ms 307 ms 307 ms nug-b1-link.ip.twelve99.net [62.115.113.147]
9 304 ms 305 ms 305 ms hetzner-ic-351603.ip.twelve99-cust.net [62.115.183.233]
10 322 ms 308 ms 308 ms core22.fsn1.hetzner.com [213.239.254.237]
11 306 ms 305 ms 306 ms ex9k2.dc18.fsn1.hetzner.com [213.239.254.246]
12 304 ms 304 ms 303 ms static.229.244.55.162.clients.your-server.de [162.55.244.229]