High latency

[Leesmithh]

Hey. We are new with TPG and as a gamer high latency is not good for playing online games I was wondering if this issue can be fixed or can't you change latency?

[Ahra_G]

Hi @Leesmithh,

Can you please run ping/traceroute using a computer both via WiFi and wired connecton?

Can you also try performing ping tests as well for the following:

1. Default Gateway of your modem
2. For 10.20.20.196
3. tpg.com.au

We're trying to determine if the problem is with the modem, WIFI connection, or if it's an underlying issue that we may need to raise for further checking.

Please post the screenshots of your results here.

We'd also appreciate if you can provide us with your Customer ID or username via private message.

Regards,

Ahra_G