High ping to SEA

Highlighted
Level 1b

Hello, 

I am looking to get better routing from my home to SEA game servers like Singapore. I used to get below 100ms with TPG now it's over 200ms.

This is a typical tracert to Singapore.

 

Tracing route to 103.28.54.156 over a maximum of 30 hops

1 1 ms 5 ms 2 ms 192.168.0.1
2 * * * Request timed out.
3 5 ms 6 ms 5 ms syd-gls-har-rr-lo-100.tpgi.com.au [10.20.20.116]
4 5 ms 5 ms 7 ms syd-gls-har-wgw1-be200.tpgi.com.au [203.221.3.71]
5 6 ms 6 ms 4 ms 203-219-107-194.static.tpgi.com.au [203.219.107.194]
6 5 ms 5 ms 5 ms Bundle-Ether13.ken-edge902.sydney.telstra.net [139.130.214.101]
7 6 ms 5 ms 7 ms bundle-ether14.ken-core10.sydney.telstra.net [203.50.11.96]
8 20 ms 17 ms 18 ms bundle-ether10.win-core10.melbourne.telstra.net [203.50.11.123]
9 28 ms 26 ms 28 ms bundle-ether2.fli-core10.adelaide.telstra.net [203.50.6.228]
10 59 ms 57 ms 58 ms bundle-ether3.wel-core10.perth.telstra.net [203.50.6.233]
11 59 ms 59 ms 60 ms 203.50.9.6
12 232 ms 231 ms 232 ms i-25154.sgcn-core01.telstraglobal.net [202.84.141.237]
13 240 ms 230 ms 234 ms i-91.istt04.telstraglobal.net [202.84.224.197]
14 213 ms 213 ms 214 ms unknown.telstraglobal.net [210.176.138.195]
15 227 ms 250 ms 233 ms 192.168.152.15
16 214 ms 214 ms 214 ms 103.28.54.156

Trace complete.

 

My next door neighbour gets below 80ms with the same internet, maybe it's just a different provider.

3 REPLIES 3
Moderator

Hi @Seph,

 

Welcome to TPG Community!

 

Based on the test result you have provided, it shows that the latency is happening outside the TPG's network, but we'd like to look into this further.

 

Can you perform a reverse traceroute test so we can further check where's the issue is happening?

Highlighted
Level 1b
core1.sin1.he.net> traceroute 202.7.192.32  source 27.50.33.9 numeric
  
Tracing the route to IP node (202.7.192.32) from 1 to 30 hops

  1    88 ms   99 ms  100 ms 184.105.64.254 
  2   149 ms  152 ms  149 ms 184.105.213.117 
  3   175 ms  173 ms  167 ms 184.105.223.217 
  4   174 ms  174 ms   *     184.105.65.113 
  5   326 ms  345 ms  328 ms 216.218.139.234 
  6   233 ms  234 ms  249 ms 203.29.134.87 
  7   246 ms  236 ms  236 ms 202.7.192.32 
# Entry cached for another 59 seconds.
Highlighted
Moderator

Hi @Seph,

 

Thanks for the information.

 

We will arrange a call from our Tech team to check on this further.

 

Please send me a PM with your preferred time and best number to be contacted.

 

How to send a PM? Click here.

 

Regards,

BasilDV