High to gaming dota2 servers

[Reion]

Hi all,

Just recently signed up with unlimited superfast FTTB, overall satisfied with the speed except during gaming session. The ping to all other servers seems to be very high.

>ping 52.219.40.46 (www.changiairport.com.sg, located in AWS SG)

Pinging 52.219.40.46 with 32 bytes of data:
Reply from 52.219.40.46: bytes=32 time=215ms TTL=48
Reply from 52.219.40.46: bytes=32 time=215ms TTL=48
Reply from 52.219.40.46: bytes=32 time=216ms TTL=48
Reply from 52.219.40.46: bytes=32 time=215ms TTL=47

Ping statistics for 52.219.40.46:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 215ms, Maximum = 216ms, Average = 215ms

Tracing route to s3-website-ap-southeast-1.amazonaws.com [52.219.40.46]
over a maximum of 30 hops:

1 3 ms 2 ms 1 ms ARCHER_VR1600V [192.168.1.1]
2 26 ms 17 ms 18 ms 10.20.20.167
3 21 ms 18 ms 18 ms nme-apt-bur-crt1-be20.tpgi.com.au [203.219.155.193]
4 30 ms 28 ms 29 ms 203.29.134-68.tpgi.com.au [203.29.134.68]
5 215 ms 157 ms 156 ms ix-ae-18-0.tcore1.hk2-hong-kong.as6453.net [180.87.112.221]
6 332 ms 269 ms 260 ms if-ae-37-6.tcore2.hk2-hong-kong.as6453.net [116.0.93.136]
7 211 ms 183 ms 181 ms if-ae-32-4.tcore2.svw-singapore.as6453.net [116.0.93.169]
8 181 ms 182 ms 236 ms 180.87.15.206
9 181 ms 189 ms 189 ms 52.93.9.34
10 198 ms 182 ms 180 ms 52.93.9.53
11 245 ms 274 ms 191 ms 52.93.10.101
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 227 ms 180 ms 184 ms s3-website-ap-southeast-1.amazonaws.com [52.219.40.46]

Trace complete.

Was on telstra adsl and was averaging 80ms and 250ms on TPG.

Many thanks

[BasilDV]

Hi @Reion 

Welcome to TPG Community!

Did you test it via a WiFi or a Wired connection?

Also, I'll arrange a call from our Tech team to test this further as we are not able to detect any fault within the FTTB network.

Please send us a PM with your preferred time and best number to be contacted?

How to send a PM? Click here.

Regards,

BasilDV

[BasilDV]

Hi @Reion 

We understand that our Tech team has been in touch and based on the test result, the latency is within specification.

Observe your connection further and don't hesitate to contact us should you require further assistance.

BasilDV

[Reion]

Hi @BasilDV,

Yes I have and unfortunately, there has been no improvement so I tried out using my Nord vpn as per this forum post (https://community.tpg.com.au/t5/Broadband-Internet/Routing-to-AWS-EC2-instances-in-SEA-Singapore-fro...) my ping has drastically improved from 250 to 100ms.

So is there any way your team can do something for me to improve my ping?

[Will]

Hi @Reion

Would you be able to post a screenshot of the Traceroute when you're using NordVPN or when connected to a different service provider?

Regards,

Will

[Reion]

Hi @Will 

With NordVPN

C:\Users\Nihauz>ping 52.219.40.46 

Pinging 52.219.40.46 with 32 bytes of data:
Reply from 52.219.40.46: bytes=32 time=97ms TTL=49
Reply from 52.219.40.46: bytes=32 time=98ms TTL=49
Reply from 52.219.40.46: bytes=32 time=98ms TTL=49
Reply from 52.219.40.46: bytes=32 time=98ms TTL=49

Ping statistics for 52.219.40.46:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 97ms, Maximum = 98ms, Average = 97ms

Tracing route to sgp-1.valve.net [103.28.54.16]
over a maximum of 30 hops:

1 16 ms 15 ms 16 ms 10.8.3.1
2 24 ms 29 ms 31 ms 144.48.37.57
3 16 ms 16 ms 16 ms xe-4-0-0.cr2.me1.vic.au.coloau.net.au [103.52.117.104]
4 97 ms 98 ms 98 ms xe-4-0-2.cr1.p1.wa.au.coloau.net.au [45.112.247.163]
5 97 ms 97 ms 97 ms 63956.sgw.equinix.com [27.111.229.136]
6 106 ms 97 ms 97 ms 32590.sgw.equinix.com [27.111.229.81]
7 * * * Request timed out.
8 97 ms 97 ms 97 ms 103.28.54.16

Trace complete.

Without Nord VPN

C:\Users\Nihauz>ping sgp-1.valve.net

Pinging sgp-1.valve.net [103.28.54.16] with 32 bytes of data:
Reply from 103.28.54.16: bytes=32 time=224ms TTL=50
Reply from 103.28.54.16: bytes=32 time=224ms TTL=50
Reply from 103.28.54.16: bytes=32 time=224ms TTL=50
Reply from 103.28.54.16: bytes=32 time=224ms TTL=50

Ping statistics for 103.28.54.16:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 224ms, Maximum = 224ms, Average = 224ms

C:\Users\Nihauz>tracert sgp-1.valve.net

Tracing route to sgp-1.valve.net [103.28.54.16]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms ARCHER_VR1600V [192.168.1.1]
2 15 ms 14 ms 14 ms 10.20.25.85
3 18 ms 17 ms 18 ms nme-apt-bur-crt1-be10.tpgi.com.au [203.219.155.129]
4 15 ms 14 ms 14 ms 202.7.173.217
5 15 ms 15 ms 15 ms 27-32-160-195.static.tpgi.com.au [27.32.160.195]
6 16 ms 15 ms 15 ms 203-219-107-206.static.tpgi.com.au [203.219.107.206]
7 15 ms 15 ms 15 ms Bundle-Ether-13.win-edge901.melbourne.telstra.net [165.228.52.1]
8 16 ms 15 ms 16 ms bundle-ether11.win-core10.melbourne.telstra.net [203.50.11.107]
9 27 ms 25 ms 26 ms bundle-ether2.fli-core10.adelaide.telstra.net [203.50.6.228]
10 54 ms 53 ms 55 ms bundle-ether3.wel-core10.perth.telstra.net [203.50.6.233]
11 56 ms 57 ms 55 ms 203.50.9.6
12 239 ms 238 ms 239 ms 202.84.141.237
13 238 ms 237 ms 237 ms i-91.istt04.telstraglobal.net [202.84.224.197]
14 222 ms 222 ms 222 ms unknown.telstraglobal.net [210.176.138.193]
15 327 ms 243 ms 253 ms 192.168.152.13
16 224 ms 223 ms 223 ms 103.28.54.16

Trace complete.

With Nord VPN connected to the Melbourne server, I was getting 80- 100 ms with 0 packet loss which I am fine with. But once VPN is turned off the ping goes back to 250ms with 0 packet loss and that severely interferes with gaming.

Many thanks.

[Will]

Hi @Reion,

Thanks for the traceroute results. I have raised this to our Engineering Team for further assistance. You will be contacted via SMS or phone call regarding the updates on the case. If you have other queries or concerns, feel free to let us know.