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Home ADSL2 is no connection since 23rd March.

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Level 1a

Hi TPG,

 

Please have a look my case. I don't have home internet since this Monday. No any connection and the light is just flashing. Rarely it is connected, but dropped very soon.

 

Please contact me via my mobile in my account "XXXXXX".

 

Regards,

Jiadi

1 REPLY 1
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Moderator

Hi @JD5gpt

 

Before attempting the troubleshooting steps, we recommend that you do the following below.

  • Check our Service Status at https://www.tpg.com.au/servicestatus
  • "Power cycle" your ADSL modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server.

If you are still unable to connect to the Internet, you can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/problems_connect_internet.php

 

In your case, our Engineers found a fault within the copper network, which they've raised with Telstra. Their attending technician restored your service after fixing the external faulty cable.

 

BasilDV