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Home Phone & ADSL2+

kava17
Level 2
Level 2
‎25-03-2020 02:12 PM

Received an email from you 18th March ststing hat my home phone and adsl service had been repaired and was up and running. I have had no phone or adsl from this date and I believe the new line which TPG requested from telstra was incorrectly connected can you please advise

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kava17
Level 2
Level 2
‎25-03-2020 02:15 PM

Received an email from you 18th March ststing hat my home phone and adsl service had been repaired and was up and running. I have had no phone or adsl from this date and I believe the new line which TPG requested from telstra was incorrectly connected can you please advise

 
 
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BasilDV
Moderator Moderator
Moderator
‎27-03-2020 04:15 PM

Hi @kava17

 

Before attempting the troubleshooting steps, we recommend that you do the following below.

  • Check our Service Status at https://www.tpg.com.au/servicestatus
  • "Power cycle" your ADSL modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server.

If you are still unable to connect to the Internet, you can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/problems_connect_internet.php

 

In your case, our Engineers have detected a fault within the copper network and lodged the fault with Telstra. They've advised that their technician will check the service and aim to resolve the issue as soon as possible. Further updates with the case will be given via SMS or phone call by your assigned Engineer.

 

BasilDV

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