Home Superfast Plan - Complimentary Speedboost email

[adsllbjp]

I had responded yesterday advising no change in speeds. I had also provided speed details screen shots and details of modem as requested. This is getting a little annoying, could my issue be looked into and resolved.

[Anonymous]

Hi @adsllbjp,

I responded to your initial private message, please understand that. The NBN Speed Gift project is ongoing still and on trial phase. Our network team is working to align the speed. 

Regards,

I had responded yesterday advising no change in speeds. I had also provided speed details screen shots and details of modem as requested. This is getting a little annoying, could my issue be looked into and resolved.

[adsllbjp]

Everytime I get a different response.

[ohdukzzz]

Hi Moderators,

I have two accounts with TPG. One for myself and one for my parents . Both accounts under same billing and name and details. How come one was automatically upgraded to super fast and the other wasn’t ?

Ironically my parents (seniors) actually got the upgrade , and I who would potentially like to experience the new speed didn’t ?

[eddiiie]

same issue here on nbn50 plan

[Anonymous]

Hi @ohdukzzz

Welcome to the community!

The NBN Speed Gift project is ongoing still and on trial phase and there are some cases that even though they received emails/SMS about the Complimentary Speed boost the speed of the service is still the same. Shoot me a private message with the details (Username/Customer ID together with the address on file) to better understand the situation of the account that still getting the same speed.

How do I private message (PM) in the community

Regards,

Hi Moderators,

I have two accounts with TPG. One for myself and one for my parents . Both accounts under same billing and name and details. How come one was automatically upgraded to super fast and the other wasn’t ?

Ironically my parents (seniors) actually got the upgrade , and I who would potentially like to experience the new speed didn’t ?

[Anonymous]

Hi @eddiiie,

Thanks for sending me your details. I raised this to our Account Specialists Team no ETR yet but we recommend to check or perform a speed test for any changes.

Regards,

same issue here on nbn50 plan

[imrarali]

Not getting the correct speeds

[aparakh]

Hi Support,

I recieved the complementry boost email yesterday (5/3) stating my plan would be upgraded from the 4/3/21 but I havent seen any any increase to my current 100mbps plan.

Can you pelase have a look when you get a chance.

Speed test attached.

Thanks in advance

[Riezl]

Hi @imrarali and @aparakh, we have tried to refresh the connection here. Kindly check the speed again and send us the screenshot of the speed test result via PM. To send a PM, please refer to this link: How do I private message (PM) in the community