Home Ultrafast plan

[Riezl]

Hi @hay13,

It appears that it has been applied to your account. We have raised this to our Technical Team so they can look into this further and one of our senior technical specialists will contact you.

Kindly await a call within the day. 

[hay13]

---

@Riezl wrote:

Hi @hay13,

It appears that it has been applied to your account. We have raised this to our Technical Team so they can look into this further and one of our senior technical specialists will contact you.

Kindly await a call within the day. 

---

@Riezl I did receive a call but I didn't get his name and I need to speak to him again.  I rang and left a message but could you also please make sure that he has my message?

I was told that I needed to get a Cat 6 cable but I already have that, so all my end is fine but it's still the same speed, no ultrafast speed at all.  Thank you.

[Shane]

Hi @hay13,

We chased this with our Team and arranged another call today.

Regards,

@Riezl wrote:

Hi @hay13,

It appears that it has been applied to your account. We have raised this to our Technical Team so they can look into this further and one of our senior technical specialists will contact you.

Kindly await a call within the day. 

@Riezl I did receive a call but I didn't get his name and I need to speak to him again.  I rang and left a message but could you also please make sure that he has my message?

I was told that I needed to get a Cat 6 cable but I already have that, so all my end is fine but it's still the same speed, no ultrafast speed at all.  Thank you.

[thesamrohdeshow]

Hi there

A couple of weeks later and no change.
Is there anything you can do on your end to turn this on for me?

Thanks
Sam

[Shane]

Hi @thesamrohdeshow,

The free speed boost for NBN is an ongoing project, which may not reflect right away as we need to make sure that it will not affect the NBN service of our customers.

This has been escalated to our Network to align the speed. No ETR yet is available.

Regards,

Hi there

A couple of weeks later and no change.
Is there anything you can do on your end to turn this on for me?

Thanks
Sam

[thesamrohdeshow]

Hi team

Any update on this? Still nothing.

Thanks

[Shane]

Hi @thesamrohdeshow,

Please perform a reboot on the modem/router for 5mins and run a speed test, post the result on this thread for reference.

Regards,

Hi team

Any update on this? Still nothing.

Thanks

[thesamrohdeshow]

Hi

Reboot and power cycle completed. No change

Thanks
Sam

[Riezl]

Hi @thesamrohdeshow, we'd like to arrange one of our senior technical specialists to contact you for further assistance. Please send us a private message with your best contact number and most convenient time to receive a call tomorrow.

We will wait for your PM. 

[thesamrohdeshow]

Hi

Sent my number via PM

Tomorrow anytime before 1:30pm

Thanks