Hi @vladimirz
We recommend having a read of these community articles, which you can refer to in the future:
I've managed to locate your account and recent update showed that the issue is now raised to our Engineering Team.
Please ensure to leave your modem connected and turned for remote testing purposes. Updates willl be provided via phone call or SMS.
Should you require further assistance, please don't hesitate to let us know.
We apologise for the inconvenience.
Regards,
Ahra_G
