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Home phone

Labrat
Level 2
Level 2
‎01-01-2018 02:51 PM

On NBN bundle. Home phone not working. Busy tone instead of dial tone. "Invalid number" trying to ring it. Internet working fine. NO Tech Support on a public holiday?? Really??? Cannot find anywhere on TPG web site to even log a problem regarding home phone in NBN bundle.Been happy with TPG since 2009 but this is very poor service.

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drbob
Level 6
Level 6
‎01-01-2018 05:19 PM

Have you tried to power off your modem, wait for a minute and power it on again, and check?

 

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Labrat
Level 2
Level 2
‎01-01-2018 10:11 PM

Hi drbob, well it was worth a try but no luck. Shall ring TPG support tomorrow when thet are back on the job.

Thanks for your suggestion. Made me chuckle though... a very "IT Crowd " moment  Smiley Happy 

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Joseph_D
Moderator Moderator
Moderator
‎02-01-2018 01:19 PM

Hi Labrat,

 

Apologies for the late response. As discussed, the phone is currently working properly after conducting troubleshooting with one of our technical support representatives. Should the issue reoccur, please feel free to contact us through phone or TPG community.

I would also like to thank you for your feedback regarding our support site, we will use them in order to improve our service.

 

Kind regards,
Joseph D
http://tpg.com.au/support

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