Good day @Neagle_56,
Welcome to TPG Community!
Definitely not the type of service we want to provide our customers. We'd like to look into it to understand the situation. We are unable to pull up your account using your Community details. Please shoot me a private message with your TPG username or CID number.
We understand the frustration and we certainly appreciate the feedback, @Neagle_56.
Our offer to help still stands as that's what we're here for and we'd be glad to chase the department involved in this matter and assist in the best possible way we can.
We'll wait for your details via private message and hopefully turn your experience around.