TPG Community

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How can I cancel my nbn service?

Level 1
I would like to cancel my NBN service ASAP as I don’t need it anymore. However, I couldn’t find any ways to do it! please advice lol

Hi @Kanemma522


Welcome to TPG Community!


We're saddened to know that you will be cancelling your account with us. We can have an account officer to contact you to discuss the details. You may message us with your preferred time and number of contact and one of our Account Officer will be in touch. Thank you. 

Level 1
I prefer to contact by email as I couldn’t take any phone calls during working hours. Cheers

Hi @Kanemma522,


Please shoot me a PM with your preferred email address to be contacted by our Accounts team.


Kind regards,



Hi Kanemma522


Our Accounts Team has received your email and have likewise replied to it. Please let us know of your most convenient time to receive a call so we can inform their team or just kindly reply directly to the email thread. 


Feel free to let us know should you have further queries. 



Thank you.