How to Change NBN Plan Online via TPG My Account

[jankharia]

Hi, Can you help me? I keep getting an error when I try to change my plan online or via the app

[hijaab05]

I am stuck in the same situation. Cannot upgrade via online portal and cannot reach the plan change support chat.

[cgxinyi]

How long will it take to activate after changing?

[Riezl]

Hi cgxinyi , the plan change has been completed and you must be able to enjoy the new speed plan. Let us know should you have further queries. Cheers!

[captainphil]

How long does it take to upgrade? I have been waiting on a call-back since 11:30 this morning (after being shunted around and placed on hold for over 90 minutes this morning). I have already lost a days work (and a days pay) trying to get this sorted

[Anonymous]

Hey, captain Phil. We noticed that you have been in contact with one of our Account Specialists earlier today and provided details of the ongoing plan change in the service. An email confirmation will be sent once the new plan becomes active. 

Regards,
 

How long does it take to upgrade? I have been waiting on a call-back since 11:30 this morning (after being shunted around and placed on hold for over 90 minutes this morning). I have already lost a days work (and a days pay) trying to get this sorted

[brustar]

When I get the popup that advises that my modem may not be compatible the buttons don't work on the popup to progress beyond that screen.

Tried in both Chrome and Edge but no success.

I'd like to take advantage of the promotional offer to upgrade to Superfast for 84.99.

[BasilDV]

Hi @brustar

We might need the help of our Plan Change team if you are not able to process it online.

Kindly send us a private message with your account details for further assistance.

BasilDV