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Hi @75karthik,
For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.
Check our Service Status page for any known outages.
If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage
Cheers!
So basically what you're saying is, if you can't connect to the NBN, connect to this page (ON THE NBN) to check if the reason you CAN'T connect to the NBN, is due to an NBN outage? Do you even realise how stupid this is?
Hi @0733795118
Yes! It is a bit contradictory.
It would appear by checking for an outage is whereby customers have access to another device to access the internet, as in a mobile phone with network data/internet access.
If a customer can not access internet, calling via a phone to our call HD agents is the only option and we will check for them.
Regards,
David_M
Hi @67
Thanks for your query!
Let me have a look for you, and I will get back to you ASAP.
There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download
Regards,
David_M