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How to Check if your NBN service is part of a Planned Maintenance activity

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TPG relies on the NBNCo’s infrastructure to deliver our NBN services. Like other infrastructures, they require maintenance and upgrades in order to support the millions of customers on the network. This activity is categorised as planned maintenance work and can sometimes affect the NBN service we deliver to you.

 

Before calling TPG, we recommend checking your address for an NBN planned work 

 

To check if your service is part of a planned maintenance activity click HERE

 

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After opening the page, type in your full address and click “Check address”.

 

If your address is affected by planned maintenance, you will see the message below. Please take note of the start time of the planned maintenance. It will also show the number of hours the service may be interrupted.

 

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If there are any future planned maintenance activities, they will be posted on the right side of the screen.  Clicking the + icon will reveal additional information related to the work.

 

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Please note that not all planned maintenance activities will affect your service and the actual service interruptions may be shorter than what is posted in the change window by NBNCo.

 

Most planned maintenance activities will be posted 10 days in advance, however in some cases NBNCo will perform emergency work on the day.

 

Sometimes, due to issues beyond NBN's control such as bad weather or unforeseen technical and safety concerns, planned activities may not be able to take place on the days listed and are subject to change.

NBNCo may extend the activity or include a backup day in case they were unable to complete the activity.

 

If your service is not part of any planned maintenance and you are experiencing technical issues, please check our community article about troubleshooting HERE.