How to Connect TP Link BE65 problem

[Awd90040]

Hi all, 

I'm trying to connect the TP Link BE65 with NBN BOX (HFC connection). I'm just want to ask if anyone can help on how to connect to internet.

I have tried with the setting as below:

     -TPG connection PPPoE connection

     - TPG username and password

     - VLAN =2 Priority = 0 

     - restart and reset NBN box and BE65 many times 

Thank you

[kate_]

Hey @Awd90040! If following the steps in the article below don't get things up and running, you can send me a PM and we'll have our Tech Team give you a call.

How to set up TP-Link Deco for nbn FTTP

[david64]

Hi @Awd90040 . Anything useful in this thread?

https://community.tpg.com.au/t5/Modems-and-Devices/NBN-HFC-with-TP-Link-Deco-BE65-Problem/m-p/147630

Is your connection working on your previous router?

Does the NBN box have 4 green lights on?

Are you on Bundled NBN/VOIP plan or Data Only plan? Data only plan does not use VLAN ID.

[Awd90040]

Hi,
Tried the reset for NBN and deco Be65 unfortunately it doesn’t work. Internet works for my previous router and NBN box has all the 4 green lights on.

[david64]

@Awd90040 . What is the model of your previous router?

Can you check that it uses VLAN ID.

[Awd90040]

The router was Netgear D6300 had set up as VLAN ID=2.

[david64]

@Awd90040 . What is the colour of the BE65 indicator light?

Can you check it is set to Wireless Router mode (I don't know where that setting is).

Any help with TP-Link support? Just say connection works with Netgear using PPPoE and VLAN ID.