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How to cancel my NBN plan?

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lovehe2000
Level 2

Hi,


I don't wanna use this NBN service next month and how can I cancel it?


I bought this plan of $69.99 with no lock-in contract, but I can't find the link to cancel it. Because I gonna move out from current address.

Thank you

Regards

1 ACCEPTED SOLUTION

Accepted Solutions
lovehe2000
Level 2

I got the calls and people talking on the phone always told me to send a cancellation request email to cancel@tpg.com.au. I tried many times, and it always slowly replied to me with a message "Our record shows that your email address is not listed as email contact on the account". I tried to use my different email addresses, but it didn't work. l would drop into a loop of sending emails and picking up their useless phone calls.

 

I swear I will never use the TPG's service anymore. There are many subsitutes with way better services in the market to replace this TPG. Why is it so hard to cancel an Internet plan with you?

 

View solution in original post

8 REPLIES 8
BasilDV
Moderator

Hi @lovehe2000 

 

Welcome to the Community!

 

We regret to read that you've decided to terminate your service with us. We tried to search for your account using your Community details to no avail.

Please send me a PM with your TPG Username or customer ID number to assist you accordingly.

 

How do I private message (PM) in the community

 

BasilDV

lovehe2000
Level 2

Hi,

 

Thank you for your reply.

 

I have sent my details through PM. Please check it.

 

Thank you

BasilDV
Moderator

Thank you @lovehe2000

 

We'll raise this to our Accounts team and have a case manager call you tomorrow between 9AM - 12NN to discuss your request.

 

BasilDV

BasilDV
Moderator

Hi @lovehe2000

 

Our Accounts team tried to call you to no avail.

Please send me a PM with your preferred time and best number to be contacted today.

 

BasilDV

lovehe2000
Level 2

I got the calls and people talking on the phone always told me to send a cancellation request email to cancel@tpg.com.au. I tried many times, and it always slowly replied to me with a message "Our record shows that your email address is not listed as email contact on the account". I tried to use my different email addresses, but it didn't work. l would drop into a loop of sending emails and picking up their useless phone calls.

 

I swear I will never use the TPG's service anymore. There are many subsitutes with way better services in the market to replace this TPG. Why is it so hard to cancel an Internet plan with you?

 

View solution in original post

lovehe2000
Level 2
lovehe2000
Level 2

The online cancellation function on TPG's website doesn't work at all. I tried many times and it didn't give me any response or take any action. Do not trust TPG.

Shane
Moderator

Hi @lovehe2000,


We apologise if you feel that way. We've seen our team received the cancellation confirmation, we chased this with our Account Specialists Team, expect them to contact you via SMS, Phone call or Email for the updates.

 

Regards,

 

 

 

 

The online cancellation function on TPG's website doesn't work at all. I tried many times and it didn't give me any response or take any action. Do not trust TPG.