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How to close my tpg account

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jlchen1941
jlchen1941 Level 1
Level 1
‎14-04-2018 10:00 AM

my name is Jingliang Chen. I have been with tpg for 3 years. now I'd like to switch to using 4G mobile phone, so I want to close my tpg account which is going to expire 20 Apr 2018.

Please tell me what shall I do, as simple and quick as possible?

 

because I am not a English speaker, please reply me via email.

thank you !

(Only if you can talk to me in mandarin, please call me.)

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BasilDV
Moderator Moderator
Moderator
‎14-04-2018 04:26 PM

Good day @jlchen1941,

 

Welcome to TPG Community!

 

I've sent a private message with the instructions. Let us know should you require further assistance.

 

Refer to this link on How to private message. 

 

Regards,

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NOTHAPPYJAN
NOTHAPPYJAN Level 1b
Level 1b
‎03-05-2018 10:06 PM

Why is this replied to as a private message? I have a similiar question, seeing the answer may have helped me. Why do you make it so difficult for customers to access information relevant to cancelling?

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Riezl
Moderator Moderator
Moderator
‎04-05-2018 11:14 AM

Hi @NOTHAPPYJAN,

 

We have received your post in a separate thread and replied to it.

 

Please check our response here: https://community.tpg.com.au/t5/TPG-Community-Feedback/how-can-i-cancel-my-account/m-p/5256#M227.

 

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