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How to close my tpg account

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Level 1

my name is Jingliang Chen. I have been with tpg for 3 years. now I'd like to switch to using 4G mobile phone, so I want to close my tpg account which is going to expire 20 Apr 2018.

Please tell me what shall I do, as simple and quick as possible?

 

because I am not a English speaker, please reply me via email.

thank you !

(Only if you can talk to me in mandarin, please call me.)

3 REPLIES
Moderator

Good day @jlchen1941,

 

Welcome to TPG Community!

 

I've sent a private message with the instructions. Let us know should you require further assistance.

 

Refer to this link on How to private message

 

Regards,

Level 1b

Why is this replied to as a private message? I have a similiar question, seeing the answer may have helped me. Why do you make it so difficult for customers to access information relevant to cancelling?

Moderator

Hi @NOTHAPPYJAN,

 

We have received your post in a separate thread and replied to it.

 

Please check our response here: https://community.tpg.com.au/t5/TPG-Community-Feedback/how-can-i-cancel-my-account/m-p/5256#M227.