This article is intended to guide customers on how to enable the ‘SMTP authentication’ using Microsoft Outlook, Mac mail and Windows mail. Below are steps to follow if your outgoing mails are not working.
Microsoft Outlook 2016 or higher
- Click “File”, located on the Menu bar.
- You will be routed to Account Information page. Click the drop down “Account Settings” then select “Account Settings” again.
- Select “Email” tab, make sure that you highlight the email address then click “Repair”
- The next window will show you the email address. Click the “Advanced Options” and put a tick on “Let me repair my account manually”. Click “Repair” to continue.
- POP account settings will show up. Click on “Outgoing Mail” to maximize the SMTP settings.
- Make sure to ick the box “My Outgoing SMTP server requires authentication” and use Port 587. Then click “Repair” and click “Done”.
Microsoft Outlook 2013 and 2010
- Click “File”, located on the Menu bar.
- You will be routed to Account Information page. Click the drop down “Account Settings” then select “Account Settings” again.
- Select “Email” tab, make sure that you highlight the email address then click “Repair”
- Under Auto account setup, click the radio button “Manual setup or additional server types” then click “Next”.
- On POP and IMAP account settings, click the “More Settings” located at the bottom right.
- A small window will pop up which says Internet Email settings. Select “Outgoing Server” tab.
Put a tick on “My Outgoing server SMTP requires authentication” to enable the SMTP Authentication. Then click the “Advanced” tab and use port 587 for the outgoing server.
Click “Okay” to continue, click “Next” and then “Finish”.
Microsoft Outlook 2007
- Go to “Tools” located on the Menu Bar then select “Account Settings”
- Under Account settings, select the “Email” tab highlight the email address then click “Repair”
- On Auto account setup, click the radio button “Manual setup or additional server types” then click “Next”.
- You will be routed to POP and IMAP account settings page. Click “More Settings” located at the bottom right.
- A small window will pop up which says Internet E-mail settings. Select “Outgoing Server” tab.
- Put a tick on “My Outgoing server SMTP requires authentication” to enable the SMTP Authentication. Then click the “Advanced” tab and use port 587 for the outgoing server.
- Click “Okay” to continue, click “Next” and then “Finish”.
Mac Mail Email Client
- Go to “Mail” then click on “Preferences”.
- On Preferences, click on “Accounts”.
- Under Accounts page, click on “Server Settings”. Under the outgoing mail server (SMTP), uncheck the box “Automatically manage connection settings”. Use Port 587 and “Password” for authentication.
Windows Mail Email Client
- Go to “Settings”, then click on “Manage Accounts” and choose your email address.
- On Account settings page, click on “Change Mailbox sync settings”.
- Then click on “Advance mailbox settings”.
- Put a tick on both box “Outgoing server requires authentication” and “Use same user name and password for sending email”. Click “Done” to continue then click “Save”.
Cannot Send Email Rejected by the Server/Banned from using SMTP - Go to “Mail” then click on “Preferences”.
