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This article is intended to guide customers on how to enable the ‘SMTP authentication’ using Microsoft Outlook, Mac mail and Windows mail. Below are steps to follow if your outgoing mails are not working.
Microsoft Outlook 2016 or higher
Microsoft Outlook 2013 and 2010
Put a tick on “My Outgoing server SMTP requires authentication” to enable the SMTP Authentication. Then click the “Advanced” tab and use port 587 for the outgoing server.
Click “Okay” to continue, click “Next” and then “Finish”.
Microsoft Outlook 2007
Mac Mail Email Client
Windows Mail Email Client
Hi Shane
Thanks for the tips. I had same error 'IP name lookup failed' came up when sending email via a roaming 4G dongle for IP access. Access was fine at home via Broadband. Found port #465 assigned on outoing SMTP. Changed to 587 and set encryption = Auto. Seems OK now.
Example showed encryption = None, can you confirm this is best practice ?
Also all your screen shots show different email servers, (verizon / anewone / link), is this correct for TPG Mail server ? I expect it may cause more errors for inexperienced users ? Why not show it as TPG ?
Hi dodgert71.
Yes, Settings Encryption to Auto should be okay as long as the SMTP server is set to 587.
The screenshot used is just for reference on each of the steps please ignore the name of the 3rd party email servers.
Regards,
Hi Shane
Thanks for the tips. I had same error 'IP name lookup failed' came up when sending email via a roaming 4G dongle for IP access. Access was fine at home via Broadband. Found port #465 assigned on outoing SMTP. Changed to 587 and set encryption = Auto. Seems OK now.
Example showed encryption = None, can you confirm this is best practice ?
Also all your screen shots show different email servers, (verizon / anewone / link), is this correct for TPG Mail server ? I expect it may cause more errors for inexperienced users ? Why not show it as TPG ?