HI, The 2.4Ghz band of my Huawei HG659 NBN modem router stopped working this weekend. The conenction has been dropping off once or twice a days for some time and now its not shown as an available channel at all.
But in the modem admin portal shows the channel as On and working,
I got a software upgrade on the modem done a few weeks ago thinking it would fix the issue and even did a factory reset, which didn't help either.
What else can I try and will I be able to get a replacement modem?
Both myself and my partner work from home everyday, so a stabel connection is very important and I have two laptops that only work on 2.4Ghz.
Hi @4377175, we'd like to arrange one of our senior technical specialists to contact you for further assistance. Please send us a private message with your best contact number and most convenient time to receive a call.
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Spoke to a technitian and dignosed that the modem is faulty. Then spoke to customer service and organised to send a replacement modem.
Will update the progress once the new one arrives.