Thanks for sending us your details, I was able to locate the account and confirm a possible line fault affecting the service. Please confirm your best contact number and preferred time.
We'll raise this to our Engineering Team for investigation and assessment, updates will be provided via SMS or Phone call when it becomes available.
Looks like it’s been down since 13:00
We're glad to know that @Cam1, expect our Engineers to contact you for new updates with the appointment schedule based on your preferred date.
Thanks - I got the SMS but have replied with a preferred alternate day, though I have other options that would suit if the tech is available.
We've checked the updates from NBN Co and it shows that they weren't able to detect any issue within the network, which is why the case was closed.
The connection shows that it's been stable. Please observe it and let us know if you need further assistance.