I already received the modern last Thursday, 24/08/2023. However, my tracking status is still "Waiting for Hardware Disp

[jackomarts]

Hi there,

I am a new customer with TPG, and my plan is 5G Home Broadband.

I already received the modern, however, my tracking status is still "Waiting for Hardware Dispatch". 

All lights on the modem are all green and the modem looks good to go - I just need my account to be activated for the internet to work.

I called the support team and they could not help. 

Thanks.  

[BasilDV]

Hi @jackomarts 

We'd like to check on the status of your account and see how can we help.

Please send us a private message with your account details.

BasilDV