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Nbn box flashing red and clicking

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Reality_hits1
Level 2
We just has a thunder storm and now my NBN won't work. The box is flashing red and continues to click.
Anyone know how to fix this?
Thanks
1 ACCEPTED SOLUTION

Accepted Solutions
BasilDV
Moderator

Hi @Jadeschembri 

 

Welcome to the Community!

 

We were able to locate your account using your community details and understand that you've been in touch with our Tech team. They've escalated your case to our Engineering team for further investigation and updates will be given within 24 to 48 hours. An NBN technician might be requested as there's a possible fault within the NBN Network.

We apologise for the inconvenience.

 

BasilDV

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4 REPLIES 4
Ahra_G
Moderator

Hi @Reality_hits1

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages. - https://www.tpg.com.au/support/servicestatus

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection

 

We have since raised this issue to our Engineering Team for further investigation. Please leave the modem connected and turned on for remote testing purposes. 

 

Updates will be communicated via phona call or SMS. 

 

Regards,

Ahra_G

Jadeschembri
Level 2
Same thing has happened to me.
Jadeschembri
Level 2
Is there any update with this?
I’m in Berkshire park nsw, and my internet is still down, red light flashing and making clicking noise since last night
BasilDV
Moderator

Hi @Jadeschembri 

 

Welcome to the Community!

 

We were able to locate your account using your community details and understand that you've been in touch with our Tech team. They've escalated your case to our Engineering team for further investigation and updates will be given within 24 to 48 hours. An NBN technician might be requested as there's a possible fault within the NBN Network.

We apologise for the inconvenience.

 

BasilDV

View solution in original post