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I been trying to change my plan

zakiah123
Level 2

I have been attempting to change my plan, but I keep encountering an error with the message "< E:adsl_comm:thread_exists >." I reached out to customer support, and they assured me that the issue would be resolved within five days. However, it has now been a week, and the problem persists.

1 REPLY 1
Ahra_G
Moderator

Hi @zakiah123,

 

Is this for a broadband internet or mobile service? Send us a private message and we'll have this sorted out.

 

-Ahra_G