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I can't get the complimentary speed boost to 200Mb/sec as advised. Why not? Still getting 50.

johnvsavage
Level 2
 
11 REPLIES 11
Riezl
Moderator

Hi @johnvsavage, please send us a private message with your TPG customer  ID, username and complete address so we can pull up the account and help with your concern.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

-snom-
Level 2

same issue here. 100mb plan and getting the 100 speeds

Riezl
Moderator

Hi @-snom-, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account. To send a PM, please refer to this link: How do I private message (PM) in the community

landileao86
Level 2

Hi

 

Same here, my plan is 50mbs. Getting about 41 dowload Smiley Sad

jasonbrumby
Level 2

I am also having the same issue, I waited a few days before deciding to report it.  I also just installed the TPG app, and although I have a mobile and NBN plan, I onl get NBN stats in the app, no longer getting mobile usage such as data.  I clicked on the moderators name, but there is no message button.  

Shane
Moderator

Hi @jasonbrumby,

 

Thanks for raising this to us. We'd like to check the status of the complimentary speed boost to the service, on the other hand TPG Mobile service currently not yet compatible with TPG the application.

 

Shoot me a private message with your account details (Username/Customer ID together with the address on file) also the current attainable speed of the service.

 

How do I private message (PM) in the community

 

Regards,

 

 

I am also having the same issue, I waited a few days before deciding to report it.  I also just installed the TPG app, and although I have a mobile and NBN plan, I onl get NBN stats in the app, no longer getting mobile usage such as data.  I clicked on the moderators name, but there is no message button.  

imrarali
Level 2
I got the email this morning but still getting 30-40mbps on the nbn50
Riezl
Moderator

Hi @imrarali, thanks for sending your account details via PM. We'd like to arrange one of our senior technical specialists to contact you to address the concerns raised. Please send us a PM with your best contact number and most convenient time to receive a call today or tomorrow.

 

We'll wait for your PM. Thank you.

Woofie
Level 2

I'm still not getting the speeds